Brooke Beheran
Summary
College student with experience in customer service. Experience with front desk customer service and teaching. Experienced with guest interaction and satisfaction. Utilizes excellent communication and conflict resolution skills to address and resolve guest concerns.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dance Teacher
Kicks Academy of Dance
Glen Mills, PA
09.2024 - 05.2026
- Teach dance and technical skills to students of all ages. Including multiple styles of dance. Come to each class prepared with a pre-written lesson plan. Plan and choreograph routines for students. Provide the students with a space to learn while prioritizing safety and independence.
Guest Relations Associate
Kittatinny Canoes
Barryville, NY
06.2022 - 09.2025
- Worked front desk customer service. Answered phone calls and used a computer to make reservations for campsites and river trips. Checked customers into their site or activity and read all safety rules and guidelines. Made sure waivers were signed and all customers were aware of all risks. Used the cash register in the camp store to sell merchandise and handled any customer questions or complaints.
- Seasonal: Summer 2022, 2023, 2024,2025
Peer Mentor
Ram Initiative- West Chester University
West Chester, PA
08.2023 - 05.2024
- Worked with students that have mental disabilities, on campus at West Chester University that are enrolled in the RAM Initiative program. Went with the students to classes and/or study halls to aid them with their work.
Dance teacher
Dance Connections
Milford, PA
01.2023 - 06.2023
- Taught dance classes to kids under the age of 12. Picked music and created choreography to challenge students. Lead students through safe stretches and warmups.
Barista
Milfords Daily Grind
Milford, PA
01.2022 - 05.2022
- Took customers orders. Made sure all drinks, including coffee, tea, espresso drinks, smoothies, and boba tea, were made correctly in a timely manner. Prepared food items to sell. Restocked all necessary materials. Cleaned shop before close. Counted registers. Closed at the end of the night.
Waitress
Clancy’s Diner
Barryville, NY
06.2021 - 08.2021
- Greeted customers. Took orders. Prepared drink orders. Cleaned tables and prepared them for the next customer. Wrapped silverware. Cleaned bathroom and dining room. Restocked all necessary equipment. Ran the ice cream stand and took customer payments. Cleaned and closed at the end of each shift.
Education
Bachelor's degree - interdisciplinary studies
West Chester University of Pennsylvania
12.2026
Skills
- Teamwork and collaboration
- Customer service
- Program planning
- Group instruction
- Data entry
- Good Telephone Etiquette
- Microsoft office
Certification
- Barre instructor | the American barre technique
- CPR and First aid
Timeline
Dance Teacher
Kicks Academy of Dance
09.2024 - 05.2026
Peer Mentor
Ram Initiative- West Chester University
08.2023 - 05.2024
Dance teacher
Dance Connections
01.2023 - 06.2023
Guest Relations Associate
Kittatinny Canoes
06.2022 - 09.2025
Barista
Milfords Daily Grind
01.2022 - 05.2022
Waitress
Clancy’s Diner
06.2021 - 08.2021
Bachelor's degree - interdisciplinary studies
West Chester University of Pennsylvania