Brooke Bumbarger
Onewell
Bellefonte
16
years of professional experience
I am enthusiastic, reliable, patient, and a hard worker. I remain calm under pressure and I am good at multitasking. I have experience in customer service, childcare, as well as the medical field with a specialty in working with clients with intellectual disabilities
Work History
Direct Support Professional
1 Year- Provided personalized care to individuals including weight and vital checks daily, basic hygiene, medical assistance including administering medications, breathing treatments, and medical machines. Assistance working on goals and companionship.
- Supported individuals with daily living tasks, personal care, and community participation.
- Monitored behavior plans and documented changes for accurate care coordination.
- Administered medications and followed service plans, safety protocols, and compliance requirements.
Direct Support Professional
6 Years 9 Months- I supported clients with intellectual disabilities in feeding, changing, maintaining hygiene, providing transportation, and facilitating social outings.
- Supported daily living activities, promoting independence and dignity for individuals with developmental disabilities.
- Assisted with medication reminders, ensuring compliance with care plans and support protocols.
- Documented client progress and behavioral observations for accurate team communication.
Teaching Assistant
3 Years- I assisted with the infant's daily needs, including feeding and changing.
- Supported lead teachers with daily lesson preparation, classroom organization, and activity setup.
- Supervised children during indoor and outdoor routines, maintaining safe, attentive care.
- Reinforced early learning skills through reading, counting, and hands-on developmental activities.
Team Leader
- Monitored and assisted residents with daily needs to ensure well-being. I managed medical records, scheduled doctors’ appointments, handled prescriptions as well as administered medications.
- Supervised daily care team activities to maintain consistent resident support and workflow coverage.
- Coordinated staff assignments, shift handoffs, and priority tasks across personal care home operations.
- Trained new team members on resident care standards, safety procedures, and communication expectations.
Cashier
3 Years- Greeted customers, efficiently bagged items, and processed money transactions to ensure a smooth checkout experience.
- Processed cash, credit, debit, EBT, and WIC transactions with accuracy at checkout.
- Scanned merchandise quickly while verifying prices, coupons, and promotional discounts.
- Delivered courteous customer service, resolving checkout questions and concerns professionally.
Service Desk
3 Years- Responded to customer inquiries by phone and in person, providing assistance with their needs. Supported cashier operations by preparing funds for bank pickups.
- Contributed to the growth of the service desk team by participating in recruitment, onboarding, and training efforts to ensure consistent high-quality service delivery.
- Conducted regular reviews of service desk processes to identify areas where improvements could be made to better serve end-users'' needs.
- Developed comprehensive documentation of service desk procedures, standardizing support tasks across the team.
Child Watch
2 Years- Monitored children's play and activities while their parents worked out.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
High School Diploma
Honor Roll all four years
Internship completed at Mount Nittany Physician Group
Skills
Positive and cheerful
Active listener
Approachable
Complex Problem Solver
Excellent communication skills
Good typing skills
Timeline
Direct Support Professional
Onewell
10.2025 - CurrentRead More
Direct Support Professional
Sunny Days Adult Daily Living Center
01.2019 - 10.2025Read More
Teaching Assistant
Abba’s House Daycare
01.2016 - 01.2019Read More
Team Leader
Eagle Ridge Personal Care Home
01.2016 - 01.2016Read More
Cashier
Weis Markets
01.2013 - 01.2016Read More
Service Desk
Weis Markets
01.2013 - 01.2016Read More
Child Watch
YMCA
01.2011 - 01.2013Read More
The Phlebotomy Institute of Central Pa
Read More
Bellefonte Area High School
High School Diploma
Read More