Brooke Cage
Washington
Summary
Dedicated front desk receptionist with strong customer service skills. Experienced in managing patient flow, ensuring exceptional experiences, and maintaining detailed records.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Bentleyville Sedation Dentistry
Bentleyville, PA
04.2026 - Current
- Check patients in and out while delivering exceptional customer service.
- Verify insurance eligibility, benefits, and patient coverage prior to appointments.
- Manage provider schedules by confirming appointments, minimizing cancellations, and maintaining a full appointment calendar.
- Conduct appointment reminder and confirmation calls to improve patient attendance.
- Collect copayments and process patient payments accurately at the time of service.
- Review treatment plans with patients, answer questions, and coordinate follow-up appointments.
- Maintain accurate patient records and ensure timely completion of required documentation.
- Work with clinical staff to promote efficient patient flow and a positive patient experience.
Office Manager
West Penn Dental Center
Carnegie, PA
09.2018 - 04.2026
- Managed daily office operations.
- Supervised administrative and clinical team members.
- Coordinated staff schedules, managed time-off requests, and maintained optimal office coverage.
- Developed, implemented, and maintained office policies and procedures.
- Monitored office performance, delegated responsibilities, and promoted a collaborative team environment.
- Assisted with interviewing, onboarding, and training new employees.
- Monitored office performance, delegated responsibilities, and promoted a positive team environment.
- Cross-trained as an X-ray Certified Dental Assistant, providing clinical support and ensuring seamless patient care during staffing needs.
Prescription Specialist
CHC Solutions
Pittsburgh, PA
05.2017 - 09.2018
- Coordinated and processed Durable Medical Equipment prescriptions from order receipt through fulfillment.
- Tracked and submitted prior authorizations for medical supplies, facilitating timely approvals and deliveries.
- Collaborated with patients, nurses, providers, and suppliers to resolve documentation issues, expediting order fulfillment.
- Monitored order status and followed up on pending documentation, ensuring timely completion of prescription processing.
Education
No Degree - Secondary Education
California University of Pennsylvania
California, PAHigh School Diploma -
Washington High School
Washington, PA06-2012
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Data entry
- Problem-solving skills
- Team collaboration
- Telephone etiquette
- Scheduling
- Office/File organization
Timeline
Front Desk Receptionist
Bentleyville Sedation Dentistry
04.2026 - Current
Office Manager
West Penn Dental Center
09.2018 - 04.2026
Prescription Specialist
CHC Solutions
05.2017 - 09.2018
No Degree - Secondary Education
California University of Pennsylvania
High School Diploma -
Washington High School