Brooke Everhart
Windber
Summary
Accomplished Supervisor with a proven track record at Chartwells Compass Group, adept in inventory control and staff training. Excelled in boosting customer satisfaction and operational efficiency through strategic leadership and effective task delegation. Skilled in utilizing POS systems and Microsoft Office, demonstrating a blend of technical and interpersonal prowess to drive success.
Overview
30
30
years of professional experience
Work History
Cook/Supervisor of Retail
Chartwells Compass Group
07.2022 - Current
- Trained new employees on store policies, customer service techniques, and sales procedures.
- Managed inventory levels, reducing stock shortages and overages.
- Coordinated restocks to keep retail displays organized and full for customers.
- Dealt with customer complaints and rectified product and service issues.
- Analyzed market trends to recommend product assortments that meet consumer demands.
- Supervised team of retail associates, ensuring high-quality customer service and operational efficiency.
- Utilized POS systems and inventory management software to streamline operations and improve accuracy.
- Monitored store's compliance with health and safety regulations.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Scheduled staff shifts to ensure adequate coverage during peak and off-peak hours.
- Resolved customer complaints and issues, maintaining high customer satisfaction ratings.
Shift Manager
Fox's Pizza Den, Kennett Square
10.1995 - 06.2025
- Helped employees accomplish tasks during peak periods.
- Managed daily cash intake by counting out registers.
- Reported employee behavioral issues, losses and customer complaints to owner.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Enforced company policies, answered coworkers' questions and trained new personnel.
Manager
Stadium Bar & Grill
12.2012 - 06.2021
- Negotiated contracts and agreements with vendors and suppliers.
- Directed recruitment, hiring, and training of new staff members.
- Resolved customer complaints and issues promptly.
- Led a team of employees, ensuring high productivity, and excellent customer service.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Managed Accounting bookwork for Income and Expenses through Microsoft Office.
Receptionist/Inventory/Administrative Assistant
Lewis Lumber Products
08.2000 - 04.2004
- Scheduled and confirmed appointments and meetings for President and Business Manager.
- Processed payments and updated accounts to reflect balance changes.
- Managed inventory.
- Worked with Microsoft Office and all its programs.
Education
Associate of Applied Science - Business Management
Pennsylvania College of Technology
Williamsport, PA08-2002
Skills
- Task delegation
- Goal setting and achievement
- Store organization
- Scheduling and timekeeping
- Staff training and development
- Inventory control
- Employee motivation
Education and Training
other
Timeline
Cook/Supervisor of Retail
Chartwells Compass Group
07.2022 - Current
Manager
Stadium Bar & Grill
12.2012 - 06.2021
Receptionist/Inventory/Administrative Assistant
Lewis Lumber Products
08.2000 - 04.2004
Shift Manager
Fox's Pizza Den, Kennett Square
10.1995 - 06.2025
Associate of Applied Science - Business Management
Pennsylvania College of Technology
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