Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

BROOKE L. McCRAE

Wyncote

Summary

Human resources professional prepared to contribute valuable experience in talent acquisition, employee engagement, and compliance. Valued for fostering teamwork and consistently achieving results through adaptability and reliability. Proficient in conflict resolution and strategic planning.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Human Resources Generalist

Merakey
12.2024 - Current
  • Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
  • Enhanced employee satisfaction by implementing effective communication strategies and open-door policies.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
  • Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
  • Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
  • Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
  • Advocated for staff members, helping to identify and resolve conflicts.

Lead Credentialing Specialist

Merakey
11.2021 - 11.2024
  • Managing a division of the Credentialing team.
  • Conducted primary source verifications such as background checks and board certifications.
  • Facilitated communication between departments, resulting in improved collaboration during the credentialing process.
  • Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
  • Demonstrated excellent problem-solving skills when confronted with complex issues or discrepancies during the credentialing process.
  • Put together employee files and collected required digital or physical information to meet requirements.
  • Provided exceptional customer service to both internal and external stakeholders, addressing inquiries promptly and professionally.
  • Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
  • Assisted in training new employees on proper credentialing procedures, contributing to their rapid integration into the team environment.
  • Reduced errors in credentialing files by conducting thorough reviews and consistently maintaining attention to detail.

HR Representative

Sunrise Senior Living
04.2021 - 10.2021
  • Monitoring healthcare providers licensure's and exclusion checks. Employee engagement and retention initiatives. Tracked 90 Day Evaluations and Annual Appraisals for all staff. Along with rate increases, job status changes, and terminations. Completing unemployment claims and filing worker’s comp claims.
  • Provided guidance to managers regarding employee relations issues, promoting fair treatment across all departments.
  • Optimized HR operations by utilizing technology solutions, such as applicant tracking systems and HRIS platforms.
  • Responded to employee inquiries, questions and complaints and guided and directed employee relations issues to support workforce analysis, performance management and other core HR functions.
  • Collaborated with department heads to identify staffing needs and strategize recruitment efforts accordingly.
  • Maintained accurate personnel records, safeguarding confidential information while keeping it up to date.
  • Assisted with writing job postings and job descriptions for boards.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Spearheaded recruiting activities by representing company at job fairs, drafting offer letters, initiating background checks and conducting orientations.
  • Created a positive work environment by addressing employee concerns promptly and professionally.
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.

Concierge

Sunrise Senior Living
03.2017 - 04.2021
  • Assisted residents and their families with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Supported event planning efforts, contributing to the successful execution of memorable occasions.
  • Trained new concierge staff, ensuring consistent high level of service across team.
  • Answered and redirected incoming phone calls for office.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Participated in recruitment and selection process for new hires.
  • Checked references for potential candidates.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Education

BS - Business Administration

DeVry University
06-2015

Skills

  • Microsoft Office
  • Communication
  • Problem-solving
  • Leadership & Management
  • Attention to detail
  • HR policies implementation
  • HRIS systems
  • Employee onboarding
  • Records management
  • Talent acquisition
  • Employee file management

Certification

  • PHR - Professional in Human Resources

Timeline

Human Resources Generalist

Merakey
12.2024 - Current

Lead Credentialing Specialist

Merakey
11.2021 - 11.2024

HR Representative

Sunrise Senior Living
04.2021 - 10.2021

Concierge

Sunrise Senior Living
03.2017 - 04.2021

BS - Business Administration

DeVry University

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BROOKE L. McCRAE