Brooke Mancini
Macungie,PA
Summary
Motivated, server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences. Optimistic and personable individual enthusiastic about meeting new people. Strong presentation skills and real go-getter.
Overview
3
3
years of professional experience
Work History
Babysitter
Care.com
09.2023 - Current
- Reassured children when upset providing emotional support and stability.
- Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
- Communicated with parents regarding children's progress and development, raising any issues.
- Provided safe transportation to and from school and extracurricular activities.
Server
Notch Modern Kitchen & Bar
01.2022 - Current
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Supported the needs of up to 70 customers at one time.
Party Host
Urban Air Adventure Park
01.2021 - 07.2021
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Collaborated with other team members to create visually appealing decorations and setups, contributing to overall success of events.
Education
Bachelor of Science - Marketing
The University of Tampa
Tampa, FL12.2025
High School Diploma -
Emmaus High School
Emmaus, PA06.2022
Skills
- Following Directions
- Language Skills Development
- Special Assignments
- Tactical Communications
- Time Management
- Exercise and Outdoor Activities
- Presentation Development
- Presentation Delivery
- Effective Information Delivery
Affiliations
- Coast to Coast Hammock Intern
- University of Tampa Club Field Hockey
- National Honor Society
- Dean's List Honors
Field Hockey
In high school, I played for the top field hockey program in the nation. Playing for the top program in the nation, has taught me a lot of things about myself and about communicating with people. Emmaus Field Hockey has taught me to be motivated, driven, passionate, and taught me how to communicate with my peers, and push through the hard times.
Timeline
Babysitter
Care.com
09.2023 - Current
Server
Notch Modern Kitchen & Bar
01.2022 - Current
Party Host
Urban Air Adventure Park
01.2021 - 07.2021
Bachelor of Science - Marketing
The University of Tampa
High School Diploma -
Emmaus High School
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