Brooke Pellechia

Project Concierge: May 2022 - March 2023

• From When A Customer First Signs Their Solar Agreement Until The Solar System Is Installed And Operational, I Would Be Their Main Point Of Contact For Any Questions Or Concerns.
• Continuously Updated Customers As Their Solar Project Moved Forward.
• Managed Multiple Projects At Once To Ensure There Were No Delays.
• Ensure That All Documentation On FIle Matched The Solar System We Installed.
• Answered Phone Calls From Customers On Main Phone Line.

Promoted To A New Department In Corporate, Client Escalations Coordinator: March 2023 - May 2024

• Assisted Escalated Customers Until Their Concerns Were Fully Resolved. Managed All Levels Of Concerns From High Electric Bills To Significant Roof Leaks/Damage
• Answered Phone Calls From Customers On Main Phone Line.
• Managed All Incoming Emails From All Trinity Solar Customers And Other Departments.
• Coordinated With Other Departments To Ensure Any Service Appointments Were Handled Promptly And Efficiently.
• Performed Comprehensive Analyses To Determine Why Customers Were Seeing Higher Utility Bills Than What They May Have Anticipated

Promoted Within Department, Client Escalations Junior Specialist: May 2024 - January 2025

• Performed The Same Tasks And Responsibilities Listed Above As A Client Escalations Coordinator.
• Managed Higher Escalated Customers And Associated Higher Escalated Issues Whether Or Not Related To Any Issues Caused By Trinity Solar

Promoted Within Department, Client Escalations Senior Specialist: January 2025 - July 2026

• Performed The Same Tasks And Responsibilities Listed Above As A Client Escalations Coordinator And Junior Specialist.
• Coordinated With The Legal Department To Resolve Complaints Submitted Through The OAG, DCP, BBB, And From Attorneys That Customers Retained.
• Took Part In Managing Negative Reviews Submitted Through Google, Trinity Solar's Facebook Page, And Yelp.

• Prepared Financial Spreadsheets, Diagrams, And Invoices On Request To Support Accounting And Reporting Needs.
• Maintained Strict Confidentiality And Performed The Disposal Of Sensitive Documents.
• Provided Administrative Support To The Finance Team, Directly Assisting With Data Entry And Reports.

• Engaged customers through product demonstrations to obtain interest in offerings.
• Developed sales presentations tailored to each potential customer's needs.
• Provided customer service, addressing inquiries and resolving issues promptly.
• Collaborated with team members to strategize effective sales approaches and techniques.