Brooke Pierce
Carnegie
Summary
I am very eager to expand my knowledge. I have a strong background in customer interactions and service solutions. I have also become highly skilled in conflict resolution, communication, and problem-solving while ensuring customer satisfaction and loyalty. I am an effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Also i am known for reliability and creating a proactive approach to meeting customer and organizational goals. I would like to add i am compassionate, caring, and patient. I have many skills and traits that will help me excel in my career.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Teleperformance
2021.11 - Current
- I assist customers daily with their American Eagle orders
- I show compassion and listening skills to effectively complete my duties
- Customer satisfaction is the key
- I demonstrate critical thinking to troubleshoot any errors/issue
- Respond to emails and chats in a timely manner
Team Member
Sheetz
2021.08 - 2021.11
- Perform excellent customer service skills
- Ability to multitask
- Working well under pressure and fast pace environment
Manager
IHOP
2021.03 - 2021.08
- Keeping track of deposits made
- Handle any customer issues while providing great customer service
- Keeping everyone at the top of the game
- Maintaining inspection ready for the whole restaurant at all times
Server
IHOP
2019.11 - 2021.03
- Provide great customer experience
- Up sell
Team Member
Sheetz
2018.10 - 2019.07
- Total customer focus
- Team work
- Good communication skills
McDonalds Crew Trainer
McDonald's
2017.07 - 2018.10
- Train new employees
- Fast efficient service
- Good listening skills
Education
High school diploma - undefined
Albert Gallatin Area Shs
Uniontown, PA06.2019
Skills
- Assistant Manager Experience
- Freight Experience
- Supervising Experience (2 years)
- Serving Experience (2 years)
- Organizational Skills (6 years)
- Cash Handling (5 years)
- Upselling (2 years)
- Sales
- Merchandising
- Restaurant Experience (3 years)
- Host/Hostess
- POS (3 years)
- Customer Service
Timeline
Customer Service Representative
Teleperformance
2021.11 - Current
Team Member
Sheetz
2021.08 - 2021.11
Manager
IHOP
2021.03 - 2021.08
Server
IHOP
2019.11 - 2021.03
Team Member
Sheetz
2018.10 - 2019.07
McDonalds Crew Trainer
McDonald's
2017.07 - 2018.10
High school diploma - undefined
Albert Gallatin Area Shs