Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brooke Pierce

Carnegie

Summary

I am very eager to expand my knowledge. I have a strong background in customer interactions and service solutions. I have also become highly skilled in conflict resolution, communication, and problem-solving while ensuring customer satisfaction and loyalty. I am an effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Also i am known for reliability and creating a proactive approach to meeting customer and organizational goals. I would like to add i am compassionate, caring, and patient. I have many skills and traits that will help me excel in my career.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Teleperformance
11.2021 - Current
  • I assist customers daily with their American Eagle orders
  • I show compassion and listening skills to effectively complete my duties
  • Customer satisfaction is the key
  • I demonstrate critical thinking to troubleshoot any errors/issue
  • Respond to emails and chats in a timely manner

Team Member

Sheetz
08.2021 - 11.2021
  • Perform excellent customer service skills
  • Ability to multitask
  • Working well under pressure and fast pace environment

Manager

IHOP
03.2021 - 08.2021
  • Keeping track of deposits made
  • Handle any customer issues while providing great customer service
  • Keeping everyone at the top of the game
  • Maintaining inspection ready for the whole restaurant at all times

Server

IHOP
11.2019 - 03.2021
  • Provide great customer experience
  • Up sell

Team Member

Sheetz
10.2018 - 07.2019
  • Total customer focus
  • Team work
  • Good communication skills

McDonalds Crew Trainer

McDonald's
07.2017 - 10.2018
  • Train new employees
  • Fast efficient service
  • Good listening skills

Education

High school diploma - undefined

Albert Gallatin Area Shs
Uniontown, PA
06.2019

Skills

  • Assistant Manager Experience
  • Freight Experience
  • Supervising Experience (2 years)
  • Serving Experience (2 years)
  • Organizational Skills (6 years)
  • Cash Handling (5 years)
  • Upselling (2 years)
  • Sales
  • Merchandising
  • Restaurant Experience (3 years)
  • Host/Hostess
  • POS (3 years)
  • Customer Service

Timeline

Customer Service Representative

Teleperformance
11.2021 - Current

Team Member

Sheetz
08.2021 - 11.2021

Manager

IHOP
03.2021 - 08.2021

Server

IHOP
11.2019 - 03.2021

Team Member

Sheetz
10.2018 - 07.2019

McDonalds Crew Trainer

McDonald's
07.2017 - 10.2018

High school diploma - undefined

Albert Gallatin Area Shs
Brooke Pierce