Brooke Pierce
Uniontown
Summary
I have almost five years of work from home customer service experience, primarily supporting customers in fast-paced environments. Most of my roles have focused on troubleshooting and ensuring customer satisfaction through clear communication and empathy. In my most recent project, I’ve also been exposed to basic coding techniques and problem-solving workflows, which has helped me think more analytically while still keeping the customer experience at the center. I’m now looking for a role where I can combine patient interaction, organization, and my passion for satisfaction.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Teleperformance
11.2021 - Current
- Resolved customer concerns related to purchases, price discrepancies, and troubles at store locations
- Provided technical assistance for complex cases and escalated to the appropriate department when necessary
- Focused on giving a high level of customer satisfaction by providing empathy, support, and solution
- Handle high volume calls all while using multiple systems and documenting each interaction
Team Member
Sheetz
Morgantown
08.2021 - 11.2021
- Working well under pressure
- Provided exceptional customer service in a fast-paced retail environment
- Resolved customer inquiries and complaints with professionalism and care
- Operated cash registers and handled financial transactions accurately
Manager
IHOP
Uniontown
03.2021 - 08.2021
- Led team in daily operations and ensured adherence to quality standards
- Enforced customer service standards and resolved customer problems to uphold quality service
- Resolved conflicts between employees by providing guidance on company policies and procedures
Server
IHOP
Uniontown
11.2019 - 03.2021
- Provided excellent customer service in a fast-paced environment
- Took and processed customer orders accurately and efficiently
- Displayed enthusiasm and knowledge about the menu and products
Team Member
Sheetz
Uniontown
10.2018 - 07.2019
- Prepared food and beverages following company recipes and standards
- Operated cash registers to process payments from customers
- Greeted customers upon entering the store with friendly demeanor
McDonalds Crew Trainer
McDonald's
Uniontown
07.2017 - 10.2018
- Trained new crew members on procedures and customer satisfaction
- Handled escalated customer issues professionally
- Provided customer service through efficient problem solving techniques
Education
High school diploma -
Albert Gallatin Area Shs
Uniontown, PASkills
- Organizational Skills
- Customer Service
- Customer support
- CRM software
- Conflict resolution
- Problem solving
- Call documentation
- Time management
- Technical troubleshooting
References
Katelyn White | 724-970-4210 | Coworker
Hanah Brangard | 304-943-9742 | Coworker
Chelsey Jordan | 412-510-1353 | Friend
Timeline
Customer Service Representative
Teleperformance
11.2021 - Current
Team Member
Sheetz
08.2021 - 11.2021
Manager
IHOP
03.2021 - 08.2021
Server
IHOP
11.2019 - 03.2021
Team Member
Sheetz
10.2018 - 07.2019
McDonalds Crew Trainer
McDonald's
07.2017 - 10.2018
High school diploma -
Albert Gallatin Area Shs