Brooke Zangara
Phoenixville
Summary
highly reliable professional with extensive experience in the hospitality industry, including a leadership role at Cheesecake Factory. Proven track record in enhancing customer satisfaction and optimizing operations. Strong multitasking abilities and a team player attitude, dedicated to delivering exceptional service and fostering positive relationships.
Overview
9
9
years of professional experience
Work History
Head Bartender
Cheesecake Factory Restaurant
King of Prussia, PA
08.2021 - Current
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored bartenders to enhance service quality and efficiency
- Managed inventory levels, optimizing orders to reduce waste and improve profitability.
Server
UNO’s
West Chester, PA
06.2019 - 05.2020
- Assisted in menu item recommendations, enhancing customer satisfaction and sales.
- Maintained cleanliness of dining area and equipment, adhering to health and safety standards.
- Processed customer payments efficiently, minimizing wait times at the register.
Cashier
Giant Food Stores
Broomall, PA
06.2017 - 10.2019
- Resolved customer complaints promptly, fostering positive relationships and retention.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Busser
Fogo De Chao
King of Prussia, PA
08.2018 - 08.2019
- Assisted servers by promptly clearing tables and resetting for new guests.
- Maintained supply levels of utensils, glassware, and condiments throughout shifts.
Education
Associate of Science -
Delaware County Community College
Media, PASkills
- Strong multitasking
- Customer service
- Team player attitude
- Highly reliable
- Patience and tolerance
- Outgoing personality
Timeline
Head Bartender
Cheesecake Factory Restaurant
08.2021 - Current
Server
UNO’s
06.2019 - 05.2020
Busser
Fogo De Chao
08.2018 - 08.2019
Cashier
Giant Food Stores
06.2017 - 10.2019
Associate of Science -
Delaware County Community College