Brooklyn Lee
Olyphant
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Veteran retail management professional with demonstrated success in building and motivating teams to achieve and surpass objectives in sales, service and performance. Skilled at loss prevention, recordkeeping and team leadership. Always working to enhance revenue and boost customer satisfaction. Skilled Keyholder proficient in processing payments, resolving customer service issues and smoothly opening and closing stores. Collaborative team player with over 5 years of experience. Market-savvy and performance-driven with motivational leadership style focused on maximizing team contributions and performance.
Overview
9
9
years of professional experience
Work History
Sales Associate
AutoZone
03.2024 - Current
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Key Holder
Dollar General
05.2018 - 09.2024
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
- Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
- Kept business operations moving smoothly by drafting sales reports, coordinating staff schedules and managing opening and closing procedures.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Researched issues to obtain appropriate answers to customer inquiries.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
Key Holder Supervisor
Ace Hardware
07.2022 - 10.2022
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Accepted and processed customer returns.
- Completed store opening and closing procedures.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Counted out cash drawers and balanced totals.
- Directed customers to correct store locations.
- Tracked and prioritized work orders to meet daily production requirements
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Received and counted money.
- Rotated stock according to dates and protocols.
- Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork
- Maximized revenue opportunities by analyzing sales data and adjusting product assortments or promotional strategies accordingly.
- Coordinated special events within the store to attract new customers and generate buzz around promotions or seasonal offerings.
- Monitored sales trends closely to identify opportunities for growth or areas requiring improvement in product offerings or merchandising strategies.
- Conducted regular audits of store merchandise, ensuring accurate record-keeping and minimizing shrinkage.
Order Fulfillment Specialist
Chewy Warehouse
11.2020 - 01.2022
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Trained new warehouse employees on safety procedures and provided updated safety manuals for review purposes.
- Checked inventory and selected products from specific locations based upon availability.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Entered package information into company's computer system.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Moved merchandise using pallet jacks and hand trucks.
- Picked and packed order items.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Stocked shelves to match planogram images and instructions.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Kept work areas neat, clean and free from debris.
- Supervised and trained new staff in performing census.
- Managed timely and effective replacement of damaged or missing products.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Managed scheduling and task delegation for 20 -member warehouse team
- Optimized warehouse space utilization by analyzing product movement trends and adjusting storage locations accordingly.
- Reduced errors in order processing by implementing a strict quality control program, resulting in fewer returns and refunds.
- Enhanced communication between departments by establishing regular meetings and reporting mechanisms for order status updates.
- Collaborated with warehouse team to maintain optimal stock levels, reducing backorders and improving delivery times.
- Improved order fulfillment efficiency by streamlining processes and implementing inventory control measures.
Sales Associate
Harbor Freight
09.2018 - 03.2019
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Provided positive first impressions to welcome existing, new and potential customers.
- Solved customer challenges by offering relevant products and services.
- Managed over $500 in sales a day.
Security Guard
Live Nation Worldwide Inc.
06.2018 - Current
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
- Responded quickly to emergency situations to assess and deflect issues.
- Participated in staff meetings, special events and professional development activities.
- Reported irregularities such as fire and safety hazards to maintenance.
- Contacted law enforcement in case of unauthorized persons, documents and materials.
- Completed full building and grounds patrols to spot and investigate concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw entry and exit of up to 20,000 employees and visitors daily
Sales Associate
Spirit Halloween Store
09.2016 - 11.2019
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
- Provided positive first impressions to welcome existing, new and potential customers.
- Processed product returns and assisted customers with other selections.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Recommended accessories and complementary purchases to boost revenue.
- Increased sales by offering advice on purchases and promoting additional products.
Service Crew Member
Taco Bell
11.2017 - 07.2018
- Talked with customers about project specifications, budgets and timelines for top-notch customer service.
- Helped customers complete purchases, locate items and join reward programs.
- Operated and sanitized kitchen and food preparation equipment.
- Assisted counter staff in packing ready orders and distributing to customers.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash registers and POS systems, handling over $300 in cash daily
Scare Actor
Reapers Revenge
10.2015 - 11.2017
- Researched character types and delivered appropriate voice, gesture and physical presentation.
- Improvised character presentation and conversations with guests to provide immersive experience.
- Applied special makeup to complement costume design for role in haunted woods entertainment event.
- Demonstrates fine timing on actions and verbalizations to achieve maximum effect in concert with set and other actors.
- Met with production director to discuss poses, movements and persona to portray.
- Mentored new and aspiring actors by sharing tips and tricks related to networking, auditions and landing parts.
- Attended various auditions with 80% success rate
- Enhanced guest experience by embodying various scare roles and maintaining character throughout performances.
- Collaborated with fellow actors to create immersive scenes, resulting in consistently positive audience feedback.
Kitchen Staff Member
Burger King
05.2016 - 09.2016
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Cleaned walk-in refrigerators and freezers and operated powered floor and steam equipment for deep cleaning.
- Worked assignments for different kitchen stations and specialized in fries and grilled hamburgers.
Education
High School Diploma -
Commonwealth Charter Academy
Dickson City 08.2018
Skills
- Hard-working mindset
- Team Player
- Multi-tasking strength
- Merchandising
- Energetic nature
- Distribution center management
- Strategic selling
- Self-Motivated
- Marketing strategy
- Decision-Making
- Excellent Communication
Timeline
Sales Associate
AutoZone
03.2024 - Current
Key Holder Supervisor
Ace Hardware
07.2022 - 10.2022
Order Fulfillment Specialist
Chewy Warehouse
11.2020 - 01.2022
Sales Associate
Harbor Freight
09.2018 - 03.2019
Security Guard
Live Nation Worldwide Inc.
06.2018 - Current
Key Holder
Dollar General
05.2018 - 09.2024
Service Crew Member
Taco Bell
11.2017 - 07.2018
Sales Associate
Spirit Halloween Store
09.2016 - 11.2019
Kitchen Staff Member
Burger King
05.2016 - 09.2016
Scare Actor
Reapers Revenge
10.2015 - 11.2017
High School Diploma -
Commonwealth Charter Academy
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