Brooklynn Ashby
Carlisle,PA
Summary
Customer-focused IT professional seeking a Technical Support role to provide top-tier troubleshooting, data analysis, and user support. Passionate about enhancing system reliability and delivering exceptional service to improve user experience and operational efficiency.
Overview
3
3
years of professional experience
Work History
Package Handler
FedEx
12.2022 - 03.2024
- Enhanced package handling efficiency by implementing improved sorting and organization strategies, reducing processing time and increasing operational efficiency
- Collaborated with team members to streamline workflows, improving speed and accuracy in loading/unloading, reducing errors and delays
- Scan 100 packages an hour into the system and set up the belt
Computer Technician
Keystone Bingo
11.2022 - 04.2023
- Diagnosed & resolved hardware/software issues, ensuring minimal downtime
- Installed and maintained POS systems, ensuring secure and efficient transaction processing
- Maintained system logs in Microsoft Excel, tracking updates and repairs
Customer Service Representative
Clark Resources
01.2021 - 02.2022
- Delivered outstanding customer support by managing inbound calls and resolving technical issues, ensuring high customer satisfaction and timely resolution
- Applied effective communication techniques to assist clients in real-time, ensuring positive experiences and strengthening customer relationships
- Utilized Microsoft Word to draft detailed customer reports and solutions documentation, ensuring thorough records of interaction
- Took about 70-80 calls an hour
Education
Master Of Business Administration -
University of Phoenix
Online03-2026
Bachelors of Science - Computer Science
University of Phoenix
Online08-2024
Certifications
- Google AI Essentials Certificate (2024)
- Google Data Analytics Certificate (2024)
- Medcarts: Medical Billing and Coding Certificate (2024)
Timeline
Package Handler
FedEx
12.2022 - 03.2024
Computer Technician
Keystone Bingo
11.2022 - 04.2023
Customer Service Representative
Clark Resources
01.2021 - 02.2022
Master Of Business Administration -
University of Phoenix
Bachelors of Science - Computer Science
University of Phoenix
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