Brooklynn Ashby
Carlisle,PA
Summary
Customer-focused IT professional with expertise in troubleshooting, data analysis, and user support. Skilled in diagnosing technical issues, optimizing system performance, and delivering top-tier customer service. Passionate about improving system reliability and enhancing user experience through effective problem-solving and communication.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Ahold | ADUSA | La Salle Network
03.2025 - Current
- Handled an average of 30 inbound customer calls daily, troubleshooting technical issues and delivering outstanding customer support
- Resolved customer concerns efficiently, ensuring high satisfaction and growing outstanding client relationships
- Followed up with customers about resolved issues to maintain high standards of customer service.
Package Handler
FedEx
12.2022 - 03.2024
- Improved package processing efficiency by implementing streamlined sorting techniques, reducing processing time and increasing accuracy.
- Collaborated with team members to optimize workflows, enhancing speed and minimizing errors in package loading/unloading.
- Scanned 100+ packages per hour into the system, ensuring precise tracking and efficient belt setup.
Computer Technician
Keystone Bingo
11.2022 - 04.2023
- Diagnosed and resolved hardware and software issues, ensuring minimal downtime and optimal system performance.
- Installed, configured, and maintained POS systems, improving transaction efficiency and security.
- Managed system logs in Microsoft Excel, tracking updates, repairs, and troubleshooting history.
Customer Service Representative
Clark Resources
01.2021 - 02.2022
- Managed 70-80 inbound calls per hour, troubleshooting technical issues and delivering outstanding customer support.
- Resolved customer concerns efficiently, ensuring high satisfaction and strengthening client relationships.
- Drafted detailed customer reports and solution documentation using Microsoft Word, maintaining accurate records of interactions.
Education
Master Of Business Administration -
University of Phoenix
03.2026
Bachelors of Science - Computer Science
University of Phoenix
08.2024
Certification
- Google AI Essentials Certificate, 2024
- Google Data Analytics Certificate, 2024
- Medcarts: Medical Billing and Coding Certificate, 2024
Timeline
Customer Service Representative
Ahold | ADUSA | La Salle Network
03.2025 - Current
Package Handler
FedEx
12.2022 - 03.2024
Computer Technician
Keystone Bingo
11.2022 - 04.2023
Customer Service Representative
Clark Resources
01.2021 - 02.2022
Master Of Business Administration -
University of Phoenix
Bachelors of Science - Computer Science
University of Phoenix
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