Bruce Mack
Upper Darby
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Family Dollar
Dorr
05.2025 - 04.2026
- Assisted in managing daily store operations and team performance.
- Trained and developed staff on customer service and sales techniques.
- Oversaw inventory management to maintain stock levels and organization.
- Resolved customer issues promptly to ensure satisfaction and loyalty.
- Supported loss prevention efforts through surveillance and staff training.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained inventory by checking merchandise to determine levels.
Customer Service Representative
Family Dollar
Dorr
08.2023 - 05.2025
- Processed customer transactions accurately and efficiently.
- Assisted customers with product inquiries and selections.
- Maintained cleanliness and organization of the checkout area.
- Handled cash, credit, and mobile payment transactions securely.
- Monitored inventory levels and restocked shelves as needed.
Customer Service Representative
Walmart
Glenolden
09.2018 - 03.2023
- Assisted customers with product inquiries and resolved issues promptly.
- Processed returns and exchanges efficiently following store policies.
- Maintained clean and organized displays to enhance customer shopping experience.
- Processed customer transactions efficiently and accurately at busy retail locations.
- Maintained clean and organized checkout areas to enhance customer experience.
Education
Agora Cyber Charter School
Darby, PASkills
- Cash handling
- Conflict resolution
- Store operations
- Customer relations
- Customer service
- POS systems operations
- Customer service management
- POS systems
- Retail operations
- Customer experience
- Customer service and engagement
Timeline
Assistant Store Manager
Family Dollar
05.2025 - 04.2026
Customer Service Representative
Family Dollar
08.2023 - 05.2025
Customer Service Representative
Walmart
09.2018 - 03.2023
Agora Cyber Charter School