Bruce Waters

• American automotive finance company that primarily specializes in subprime auto lending.
• 
  Essentially, I provide auto loans to consumers who have difficulty securing traditional financing due to bad credit, a history of bankruptcy, or no credit history at all. Also secure debts that is past due by the client. Sometimes providing as much as 80% off the payoff amount and providing an settlement for the client to agree with to close the clients account.

• Provided floor support and taking escalations
• Mentored agents and Coach them on their path to success and being proficient sales reps
• Provided expert guidance on product knowledge and customer service strategies.
• Developed training materials for team members on best practices in sales techniques.
• 
  

I handled outbound cold sales, focusing on settling unsecured corporate debt and keeping clients in business. Consolidating loans for a lower rate reducing their monthly payment to a more comfortable payment that the cleint can manage while keeping the company afloat.

• We evaluate customer needs and market over 100 individual products, including auto, home, life, and health insurance, as well as banking and investment options. Also took payments and set up payment plans id needed based on clients needs.

• We provides technology and outsourcing services that help large organizations manage payroll, retirement plans, and health benefits. Help client's setup and organize their health benefits such as medical, dental,retirement, 401k, vision, and life and death insurance.

• Results-driven sales representative with 5+ years of experience consistently exceeding quotas and building strong client relationships. Proven ability to identify needs, develop solutions, and close deals.
• Answer inquiries, address concerns, and resolve issues via phone, email, or chat. Identify and resolve customer problems efficiently and effectively. Demonstrate a thorough understanding of products and services.
• Guiding and supporting individuals in their development. Also providing formal instruction or skills development, focused on improving performance and providing feedback. Mentored new hires, resulting in an increase in sales within the first quarter.
• Managing team performance, providing training and coaching, handling escalated issues, and ensuring quality customer service. Monitored agent performance, provided constructive feedback, and coached team members to improve performance. Tracked key performance indicators (KPIs) and provided regular reports to management.

I provided customer service and sales opportunities within the same call. I help customers understand their electric bill if any questions were asked and also took payments for paying their monthly electric bill. And based on their energy consumption I was able to offer them devices such as energy saving thermostats, air filters, and other products Etc to help them save energy while being consumed.

• Educated clients on energy efficiency benefits and program offerings.
• Engaged customers to promote energy-saving products and services.

Get A Room. Is simular to trivago or priceline when it comes to 3rd party agencies booking rooms for clients. We sale discounted hotel rooms at a lower rate then other competitors. I assist them with room location and amenities.

• Managed inventory levels and organized merchandise displays.
• Processed sales transactions using point-of-sale systems.