Bryan Hafer
Lewisburg
Summary
Accomplished Manager with a proven track record at ever position I have ever worked, enhancing customer satisfaction and employee productivity through effective leadership and operational improvements. Skilled in inventory management and team development. I bring a dynamic approach to driving success and innovation. Not afraid to work beside any of my crew or fill in as needed
Overview
10
10
years of professional experience
Work History
Manager
Susquehanna Smokehouse
03.2023 - 12.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Assistant Director of Dining Services
Parkhurst Dining
07.2021 - 02.2023
- Streamlined scheduling processes to maximize labor efficiency while maintaining excellent service levels.
- Developed strong relationships with vendors, negotiating favorable contract terms for the dining department.
- Maintained a clean, safe, and organized work environment compliant with health and safety regulations through regular inspections and staff trainings.
- Managed inventory control effectively for optimal cost savings and minimal waste.
- Optimized staffing levels by analyzing sales data trends while balancing budget constraints to maintain profitability targets.
- Conducted regular performance evaluations for team members, identifying areas for improvement and providing constructive feedback to support growth.
- Assisted in the planning and execution of special events, enhancing guest experience and generating additional revenue streams for the organization.
- Established positive relationships with guests by consistently offering friendly, attentive service during their dining experiences.
- Coordinated catering functions effectively, ensuring timely delivery of exceptional food presentation and service for clients'' needs.
- Improved overall dining services by implementing efficient operational procedures and staff training programs.
- Mentored junior staff members, fostering professional growth and improved performance within the team.
- Collaborated with executive management to develop strategic plans for continuous improvement in dining services operations.
- Enhanced customer satisfaction by addressing concerns promptly and ensuring high standards of food quality.
- Fostered an inclusive atmosphere that embraced diversity among employees while promoting mutual respect.
- Stayed current on industry trends by attending relevant conferences and seminars, incorporating new ideas for the benefit of both guests and staff.
- Contributed to a culture of teamwork by collaborating with colleagues across departments to ensure seamless integration of services.
- Continually assessed facility maintenance needs, working closely with maintenance teams to address repairs promptly.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
Meat and Seafood Manager
Giant Food Stores
01.2015 - 03.2021
- Collaborated with other store departments to create innovative meal solutions that incorporated meat/seafood offerings, encouraging customers to shop beyond their initial department of interest.
- Introduced sustainable sourcing practices for meat and seafood purchases, contributing to the company''s commitment towards environmental responsibility.
- Addressed customer inquiries and concerns in a timely manner, providing expert knowledge on product selection and preparation techniques, resulting in enhanced customer satisfaction levels.
- Managed budgets effectively by monitoring expenses, reducing waste, and adjusting purchasing strategies as needed.
- Enhanced customer satisfaction by ensuring high-quality meat and seafood products through rigorous quality control measures.
- Implemented creative visual merchandising displays that showcased product variety while enhancing overall shopping experience.
- Spearheaded cross-departmental initiatives aimed at increasing store traffic, collaborating with other departments on joint promotions or events.
- Optimized ordering processes by analyzing sales data patterns, resulting in more accurate forecasting of inventory needs.
- Increased department sales by introducing new and unique meat and seafood items to cater to diverse customer preferences.
- Ensured consistent execution of company policies regarding employee performance evaluations, maintaining an accountable workforce focused on continuous improvement.
- Utilized various marketing strategies such as social media promotions or in-store tastings to generate interest in the meat/seafood department offerings.
- Maintained a clean, safe, and organized work environment, adhering to strict health and safety regulations to ensure food safety compliance.
- Developed strong vendor relationships, negotiating favorable pricing to maintain competitive product offerings and increased profitability.
- Reduced shrinkage levels significantly through meticulous monitoring of product expiry dates and proper storage techniques.
- Evaluated staff performance regularly, identifying areas for improvement and implementing necessary coaching or training interventions.
- Collaborated with store management on promotional activities for the meat and seafood department to drive increased sales and customer engagement.
- Improved team productivity by providing ongoing training, coaching, and support for staff members in cutting techniques, merchandising, and customer service best practices.
- Conducted thorough market research, staying informed of industry trends in order to offer innovative products that catered to evolving consumer preferences.
- Established effective communication channels within the team through regular meetings, fostering a positive work culture that promoted collaboration towards shared goals.
- Streamlined inventory management for optimal product availability and freshness by implementing efficient stock rotation systems.
- Assisted customers by finding requested items and providing preparation information for specific cuts of meat.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Trained new employees on handling, safety and stocking procedures.
- Set department schedules for adequate shift coverage and assigned daily work tasks to individual team members based upon strength and experience.
- Worked closely with employees and customers to effectively manage daily operations and communications.
- Reduced waste by overseeing proper restocking procedures and promotion of nearly-expired goods.
- Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
- Created signs and tags to price items for normal inventory and special promotions and to inform and educate customers.
- Completed inventory counts, reordered stock, and removed expired items from supply.
- Monitored inventory levels, ordered new supplies and oversaw restocking of cases.
- Conducted regular inventories of stock and documented losses using Software.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Trained newly hired sales team in upselling techniques.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Mentored new sales associates to contribute to store's positive culture.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Researched issues to obtain appropriate answers to customer inquiries.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Submitted reports to senior management to aid in business decision-making and planning.
Shift Leader
Cracker Barrel
04.2019 - 01.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Education
Arts Design
Mifflinburg Area High
Mifflinburg, PA07.2005
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Relationship building
- Operations management
- Cross-functional teamwork
- Staff development
- Shift scheduling
- Conflict resolution
- Schedule preparation
- Workforce management
- Performance evaluations
- Marketing
- Business planning
- Safety procedures
- Employee onboarding
- Coaching and mentoring
- Work prioritization
- Policy and procedure development
- Inventory management
- Recruiting and interviewing
- Cross-functional team management
- Computer skills
- Effective communication
- Problem resolution
- Teamwork and collaboration
- Positive attitude
- Attention to detail
- Multitasking
- Excellent communication
- Organizational skills
- Team development
- Hiring and training
- Staff training
- Employee coaching and mentoring
- Training and development
- Scheduling and coordinating
Timeline
Manager
Susquehanna Smokehouse
03.2023 - 12.2024
Assistant Director of Dining Services
Parkhurst Dining
07.2021 - 02.2023
Shift Leader
Cracker Barrel
04.2019 - 01.2021
Meat and Seafood Manager
Giant Food Stores
01.2015 - 03.2021
Arts Design
Mifflinburg Area High
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