Summary
Overview
Work History
Education
Skills
Skills
Timeline
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Bryan Herr

Palmyra

Summary

Accomplished Retail Manager with several Fortune 500 Companies, adept in guest services and operational efficiency. Elevated guest satisfaction, managed high-volume transactions, and led teams to top NPS (Net Promoter Score/Guest Survey) rankings. Expert in training and team management, consistently turning underperforming stores into profitable entities.

Overview

18
18
years of professional experience

Work History

Senior Area Supervisor

Hershey's Chocolate World
Hershey
07.2024 - Current
  • Provided ongoing coaching to staff members, promoting skill development and career progression.
  • Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all associate levels.
  • Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes. Creating a Team environment, that mutually benefits workplace and guests alike.
  • Promoted positive Guest experience across all levels through training and discussions amongst Team. Making Chocolate World and experience for all guests.
  • Critical Analytic analysis across departments that were underperforming, in the hopes of course correcting and turning those areas around.
  • Inventory management, through Cycle Counts, product Min/Max and processing new arrivals and daily replenishment.
  • Worked with Team members on analytic information, to have them become more knowledgeable on all aspects of the store.

Owner

DaddaMonster Customs
03.2020 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Star Seller and 100% Rating in Guest Satisfaction on Etsy and ebay with over 1000 transactions.
  • Navigated the pandemic and created a business that worked even in the most difficult of times.
  • Profit and Loss statements done monthly/quarterly/yearly and adjust any business practices needed to make business the most profitable.

World Ambassador

Coping With Laryngomalacia
01.2018 - Current
  • Coping with Laryngomalacia is a non profit that helps families to cope with air way disorders in children.
  • Help connect families in similar situations so they could better understand and cope with the journey ahead.
  • Often spoke with families 1 on 1, to either help them know what questions to ask doctors and make sure they would be in the best situation for their future.
  • Organize festivities for World Airways Day (July 10th) where families from all over would come and be able to celebrate successes or work together to overcome hardships.

Senior Area Coordinator

Hershey's Chocolate World
08.2023 - 07.2024

Store Manager

Gamestop
09.2007 - 03.2020
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Hired and trained Holiday staff every year for 13 years.
  • Had 9 Assistant Managers promoted to Store Manager Position and Many 3rd Key Holders promoted to Assistant Managers and above.
  • Finished in the TOP 100 in NPS (Net Promoter Score ie Guest Experience Survey) four times (over 4500 Stores). And ranked second in the company in NPS in 2017.
  • Inherited several underperforming stores and made them profitable and trained staff to their full capabilities.

Education

Bachelor of Science - Business Management

Central Pennsylvania College
Summerdale, PA
06.1998

Skills

  • Guest Services
  • Floor Management
  • Operational Efficiency
  • Team Management
  • Multi Tasking
  • Skilled Interviewer
  • Training and Promotion
  • Scheduling
  • Profit and Loss
  • Sales Driven Analytics

Skills

Timeline

Senior Area Supervisor

Hershey's Chocolate World
07.2024 - Current

Senior Area Coordinator

Hershey's Chocolate World
08.2023 - 07.2024

Owner

DaddaMonster Customs
03.2020 - Current

World Ambassador

Coping With Laryngomalacia
01.2018 - Current

Store Manager

Gamestop
09.2007 - 03.2020

Bachelor of Science - Business Management

Central Pennsylvania College

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Bryan Herr