Dedicated to ensuring customer satisfaction through exceptional service and support. Skilled in customer service best practices and exploring various solutions to effectively meet customer needs.
Hi, I’m
BRYAN ANTONIO QUINTERO SANCHEZ
Panama City,San Miguelito
Summary
Overview
12
years of professional experience
7
years of post-secondary education
Work History
Alorica
Customer Service Representative
08.2023 - Current
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Mega Mobil Y Joyeria
Credit and Support Supervisor
07.2020 - 01.2023
Job overview
- Streamlined support processes for increased efficiency and improved response times.
- Mentored junior team members, providing guidance on best practices and professional development opportunities.
- Spearheaded cross-functional initiatives aimed at improving overall product quality, leading to reduced support requests from customers.
- Reduced customer wait times by implementing automated ticketing systems and prioritizing urgent requests.
- Completed bi-weekly payroll for 12 employees
Impreco S.A
Technical Support and Production Supervisor
02.2013 - 07.2016
Job overview
- Resolved issues quickly to maintain productivity goals.
- Coordinated with other departments to maintain smooth and efficient product flow.
- Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
- Optimized workflow through effective resource allocation and scheduling adjustments.
- Managed team of 20 production associates, overseeing productive production processes and meeting all deadlines
Education
Colegio Adventista Billingue De DavidDavid, Panama
High School Diploma
06.2006 - 12.2012
University Overview
Skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Alorica
08.2023 - Current
Credit and Support Supervisor
Mega Mobil Y Joyeria
07.2020 - 01.2023
Technical Support and Production Supervisor
Impreco S.A
02.2013 - 07.2016
Colegio Adventista Billingue De David
High School Diploma
06.2006 - 12.2012
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