Bryanna Hess
New Providence
Summary
Engaging server with a focus on guest satisfaction and team efficiency. Known for strong order management skills and effective training abilities, contributing to enhanced dining experiences and improved operational workflows.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server/Hostel Worker
Willow Valley Retirement Communities
09.2023 - 09.2025
- Delivered exceptional dining experiences to residents through attentive service and menu knowledge.
- Assisted in daily operations by setting up dining areas and ensuring cleanliness standards.
- Collaborated with kitchen staff to ensure timely meal delivery and accommodate dietary restrictions.
- Trained new servers on service protocols, enhancing team efficiency and resident satisfaction.
- Responded promptly to resident requests, fostering strong relationships and improving overall satisfaction.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
High School Diploma -
Solanco High School
Quarryville, PASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
- Cleanliness standards
- Menu memorization
- Food running
- Sales techniques
- Point of sale operation
- Order management
Certification
- CPR certification
- First Aid Certification
Timeline
Server/Hostel Worker
Willow Valley Retirement Communities
09.2023 - 09.2025
High School Diploma -
Solanco High School