Bryanna Miller
Philadelphia
Summary
Goal-oriented Paralegal experienced in providing administrative support to legal departments with focus on document management. Demonstrated ability in interpreting legal documents and policies.
Overview
10
10
years of professional experience
Work History
Legal Clerk 1
First Judicial District Of Pennsylvania
03.2023 - Current
- Maximized office efficiency through proficient use of Microsoft Office Suite tools such as Word, Excel and Outlook.
- Adhered to strict ethical guidelines while performing legal clerk duties, demonstrating integrity and commitment to the profession.
- Supported attorneys during trial by organizing exhibits, taking notes on witness testimony, and tracking juror reactions.
- Streamlined legal document filing system, reducing retrieval time for attorneys and paralegals.
Front Office Coordinator
Premier Care And Staffing Services
09.2022 - 03.2023
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Managed inventory of office supplies, ensuring adequate stock levels were maintained for efficient daily operations.
- Contributed to a positive team atmosphere by assisting colleagues when needed, fostering a supportive work environment for all employees.
- Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.
- Oversaw the training and onboarding of new front office staff, ensuring a thorough understanding of job responsibilities and clinic procedures.
- Collect patient and client documents and information upon referral.
- Monitored office supplies by checking inventory and placing orders.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
Receptionist/Scheduling Coordinator
Hynes Construction
04.2022 - 09.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
Front Desk Receptionist
H&r Block Tax Svc
01.2021 - 04.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Client Service Representative
Closets by Design
04.2015 - 04.2022
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Associate of Applied Science - Paralegal Studies
Bryant And Stratton College
06-2025
Associate of Science - Allied Health
Pennsylvania Institute of Technology
Philadelphia, PA06-2015
High School Diploma -
Roxborough High School
Philadelphia, PA06-2008
Skills
- Court filings
- File organization
- Client communication
- Legal research
- Legal writing
- Document drafting
- Proofreading documents
- Scheduling/Planning
- Relationship building
Affiliations
- ABG Honors Society
- American Bar Association
Timeline
Legal Clerk 1
First Judicial District Of Pennsylvania
03.2023 - Current
Front Office Coordinator
Premier Care And Staffing Services
09.2022 - 03.2023
Receptionist/Scheduling Coordinator
Hynes Construction
04.2022 - 09.2022
Front Desk Receptionist
H&r Block Tax Svc
01.2021 - 04.2022
Client Service Representative
Closets by Design
04.2015 - 04.2022
Associate of Applied Science - Paralegal Studies
Bryant And Stratton College
Associate of Science - Allied Health
Pennsylvania Institute of Technology
High School Diploma -
Roxborough High School
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