Professional with strong expertise in system administration, ready to ensure robust IT infrastructure and seamless operations. Skilled in network management, troubleshooting, and security protocols. Focused on team collaboration, adaptability, and achieving results. Reliable and responsive to evolving technical demands.
Overview
11
11
years of professional experience
1
1
Certification
Work History
System Administrator
Ehs Technologies
Philadelphia, PA
09.2023 - Current
Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
Provisioned new software and hardware for use, following established security policies.
Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
Independent IT Consultant
Self-employeed
01.2018 - Current
Implemented and coached clients on the process of updating Windows 7 and 8 to Windows 10/11
Prevented 90% of recurring issues through user education and documentation
Ensured the privacy and security of user data via backup methods including anti-virus updates
Implemented new connectivity network configurations, and increased usability of client workstations by 60% through installation and configuring of hardware and software components
Design and facilitate online workshop for clients to identify and demonstrate removal of various types of malware
Identify and prevent multiple social engineering attacks
Anesthesia Technician
Children's Hospital for Philadelphia
Philadelphia, USA
07.2022 - 09.2023
Enhancing provider experience through strong customer service and issue resolution
Provide Tier 1 Technical Support fixing system defects with direct collaboration with Tier 2 for diagnostic, resolution, and support escalation
Preforming daily diagnostics and maintaining portable Internet of Things devices
Prepare operating room for indicated procedures: set-up airway equipment and intravenous fluids, calibrate equipment, and validate integrity of monitoring devices
Ensure location of specialized equipment (e.g., ultrasound machines) are tracked and returned after use to a central location to be available for the next use
Anesthesia Perioperative Technician
Nationwide Children's Hospital
Columbus, USA
03.2017 - 07.2022
Completed troubleshooting and maintenance of select OR equipment (e.g., Gas Machines)
Coordinated equipment upgrades and repairs: organized repairs outside the scope of the OR with the biomedical team and offsite manufacturers
Communicated regularly with OR/anesthesia staff to determine supply and equipment needs for procedures
Works with Lead Technician to create departmental standards for change control
Training new hires by providing mentorship and instruction on internal processes
Emergency Room Patient Care Technician
Nationwide Children’s Hospital
Columbus, USA
05.2014 - 03.2017
Worked with highly confidential and sensitive information under minimal supervision adhering strictly to HIPAA guidelines
Attended to patients and client’s needs and concerns by employing excellent customer service and courteous support
Supervision of proper data collection and entry protocols
Detail orientated customer support with an emphasis on creative and analytical thinking