Bryan Wentz
Mechanicsburg
Summary
Detail-oriented Payment Processing Specialist with expertise in financial transactions and compliance. Proven ability to manage complex payment systems with precision while collaborating effectively within teams. Specializes in transaction processing, customer service, and issue resolution, consistently delivering quality results in dynamic environments.
Overview
17
17
years of professional experience
Work History
Payment Processing Specialist
National Recovery Agency
Harrisburg, PA
02.2019 - Current
- Processed high volumes of payment transactions, ensuring accuracy and compliance with regulatory standards.
- Analyzed payment discrepancies, resolving issues promptly to maintain customer satisfaction.
- Implemented workflow improvements, enhancing efficiency in payment processing operations.
- Mentored junior team members on best practices for transaction handling and dispute resolution.
- Developed training materials for new hires, facilitating smooth onboarding and knowledge transfer.
- Managed escalated payment disputes, negotiating resolutions to minimize losses and enhance client relations.
Consumer Resolution Team
National Recovery Agency
Harrisburg, PA
02.2015 - 02.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
Compliance Specialist
Natiional Recovery Agency
Harrisburg, PA
02.2013 - 02.2015
- Conducted thorough audits to identify compliance gaps and recommend corrective actions.
- Ensured compliance with federal and state regulations in debt recovery processes.
- Developed and implemented training programs for staff on regulatory requirements and best practices.
- Monitored industry trends to maintain up-to-date knowledge of compliance standards and policies.
Collections Account Manager
National Recovery Agency
Harrisburg, PA
02.2009 - 02.2013
- Developed and implemented strategies to improve debt recovery rates.
- Analyzed account data to identify trends and optimize collection strategies.
- Managed end-to-end collections process to ensure timely account resolutions.
- Led team in training initiatives, enhancing staff performance and compliance.
- Fostered relationships with clients to negotiate payment plans effectively.
Education
Associate of Science -
National Education Center
Harrisburg, PAHigh School Diploma -
Central Dauphin East High School
Harrisburg, PASkills
- Electronic payments
- Payment reconciliation
- Transaction monitoring
- Invoice processing
- Customer support
- Fraud detection
- Strong client relations skills
- Risk assessment
- Financial reporting
- Data analysis
- Data entry and management
Timeline
Payment Processing Specialist
National Recovery Agency
02.2019 - Current
Consumer Resolution Team
National Recovery Agency
02.2015 - 02.2019
Compliance Specialist
Natiional Recovery Agency
02.2013 - 02.2015
Collections Account Manager
National Recovery Agency
02.2009 - 02.2013
Associate of Science -
National Education Center
High School Diploma -
Central Dauphin East High School