Highly motivated team player with more than 20 years experience in all aspects of accounting, office management and purchasing while providing exceptional customer service.
Overview
24
24
years of professional experience
Work History
Manager
Alamo Restaurant Group
Meyersdale
09.2024 - Current
Shift Manager oversees the daily operations during their assigned shift, ensuring customers receive fast, accurate, and friendly service, while also managing and leading a team of crew members and other managers. This role involves monitoring performance, maintaining food safety and cleanliness standards, managing inventory, and ensuring a smooth transition to the next
CF Student and Stay at Home Mom
CF Student and Stay at Home Mom
Ocala
05.2012 - Current
Sales Secretary
Skyline manufacturing
Ocala
10.2015 - 09.2019
Managed scheduling and coordination of sales meetings and appointments.
Assisted in preparing sales presentations and marketing materials for clients.
Maintained accurate records of customer interactions and sales activities.
Handled incoming inquiries and directed them to appropriate sales representatives.
Processed sales orders and ensured timely delivery of products to customers.
Scheduled and confirmed appointments.
Maintained daily calendars, set appointments with clients and planned daily office events.
Processed payments and updated accounts to reflect balance changes.
Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Office Manager, Accounts Receivable Clerk and Collections
POS Technologies, LLC
11.2010 - 05.2012
Took payments from customers via cash, checks and credit; Compiled deposits and deposited into bank accounts daily; Entered all cash, check and credit card payments into QuickBooks & Tiger Paw.
Made daily collection calls working directly with restaurant owners on payment arrangements.
Reconciled American Express statements; Ordered and tracked shipments; managed inventory by verifying equipment was received and 'staged' for the technician’s upcoming install.
Worked directly with customers listening to their concerns and scheduling work orders.
Answered incoming phone calls.
Opened and closed office daily.
Stay at home Mom
Stay at home Mom
Salt Lake City
09.2008 - 11.2010
Office & Service Order Manager/Accounts Payable & Receivable Clerk
Hammerton Lighting, Inc.
SLC
01.2006 - 09.2008
Processed Accounts Payable & cut checks; Managed Accounts Receivable; Data Entry daily into P2000 database tracking employee work and progress.
Answered multiple phone lines directing customers to the appropriate associate while answering general questions; Took complaints as the service order manager handling each situation with exceptional customer service.
Customers and interior designers were pleased knowing the quality of the product received or previously purchased was our top priority.
Accounts Payable & Purchasing Manager
Utah College of Massage Therapy, Inc.
SLC
01.2003 - 01.2005
Managed A/P & Purchasing Department with a staff of five; coordinated travel arrangements; trained corporate and branch staff on A/P & Purchasing policies and procedures; processed 1099’s; responsible for internal audit preparations, created and maintained accounting forms; journal entries; monthly and year end closing; Reported directly to the corporate controller working directly with the vice president and owner.
Conducted an audit of miscellaneous payments to vendors resulting in recovering $50,000 in duplicate billings.
Initiated cash management and capital spending budgeting policies resulting in tighter controls of company assets and greater concentration of resources in areas needed most.
Performed economic lease/purchase evaluation on contract proposals.
Assisted in opening two branch campus locations.
Created, maintained and enforced 'Branch Campus Spending Guidelines' to facilitate cost containment at the branch campus level.
Implemented and managed internet office supply ordering which decreased cost by reducing billing errors and employees hours of research.
Student Accounting Rep, Branch campus
Utah College of Massage Therapy, Inc.
SLC
01.2002 - 12.2002
Managed student tuition payments, invoices, and daily deposits; ran credit reports to determine eligibility for 'In House Loans'; Created promissory notes on principal and interest due on IHL; Sent IHL to collection agency quarterly on students who defaulted; Entered all title IV funding within 3 days totaling over $1 million into accounting software and database.
Explained award letters/payment options to students; Sent past due statements; assisted with letter for non-payment.
Administrative Assistant, Branch campus
Utah College of Massage Therapy, Inc.
SLC
01.2002 - 12.2002
Answered incoming calls and assisted potential students with enrollment process; Scheduled appointments for admissions and financial aid reps; Mailed catalogs daily to potential students; Followed up on leads and set up appointments.
Skills
Training & Supervision
Collections
Balancing Cash & Receipts
Credit & Debit transactions
Ordering & Inventory Control
General Ledger
Records Management
Policy & Procedure
Travel Arrangements
Journal Entry
Monthly & Year End Closing
Reconciliation
Cost Containment
Data Entry
Processing Returns & Credits
Event Coordination
Customer Service
Complaint Resolution
Professional Continuing Education
The sales and use tax seminar
Excelling as a First time manager
Organizing and Managing accounts payable
How to negotiate with vendors and suppliers
Timeline
Manager
Alamo Restaurant Group
09.2024 - Current
Sales Secretary
Skyline manufacturing
10.2015 - 09.2019
CF Student and Stay at Home Mom
CF Student and Stay at Home Mom
05.2012 - Current
Office Manager, Accounts Receivable Clerk and Collections
POS Technologies, LLC
11.2010 - 05.2012
Stay at home Mom
Stay at home Mom
09.2008 - 11.2010
Office & Service Order Manager/Accounts Payable & Receivable Clerk