Caitlyn Fleck
Belleville
Summary
Dedicated individual with extensive experience providing efficient customer service in retail stores. Adapt at accurately handling cash transactions, processing credit cards, and resolving customer complaints. Able to work in a fast-paced environment while remaining friendly and professional. Motivated candidate skilled in providing exceptional customer service, accurately handling cash and credit transactions, and maintaining a neat and orderly checkout area. Committed to helping customers find what they need and providing a pleasant shopping experience.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
2014
2014
years of post-secondary education
Work History
Meat Packer/cashier
Peachey Foods & Locker LLC
Belleville
09.2023 - 08.2025
- Maintained cleanliness and sanitation standards throughout the packing area.
- Inspected meat products for quality and adherence to safety regulations.
- Assisted in training new staff on proper packing techniques and safety protocols.
- Separated, labeled, and packaged various meat cuts for distribution to customers.
- Maintained cleanliness of work areas including floors, walls, equipment and tools.
- Weighed, portioned, and packaged meat for individual sale or bulk orders.
- Identified product defects by visually inspecting each piece before packaging it.
- Reported any discrepancies in product quantity or quality to supervisors immediately.
- Used tools, sprayers and cleaning solutions to disinfect work areas.
- Monitored temperature gauges to ensure proper cooling of meats throughout the process.
- Trained new employees on cleanliness, client engagement strategies and various types of meat cuts.
- Educated customers on meat choices and preparation methods to increase sales.
- Processed customer transactions efficiently at Peachey Foods & Locker LLC.
- Assisted customers with product selections and answered inquiries promptly.
- Managed cash register operations and maintained accurate cash handling procedures.
- Ensured product displays were organized and replenished as needed.
- Collaborated with team members to maintain a clean and welcoming environment.
- Handled customer complaints professionally to enhance service satisfaction.
- Supported inventory management by monitoring stock levels during shifts.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
Cashier
Sunoco
Belleville
05.2018 - 09.2023
- Resolved customer complaints professionally in accordance with company policy.
- Developed strong knowledge base regarding product features, benefits, warranties and returns policies.
- Utilized problem solving skills to effectively handle difficult situations.
- Provided excellent customer service by greeting customers and offering assistance.
- Processed returns and exchanges quickly while ensuring accuracy of store inventory records.
- Resolved customer complaints in a timely and professional manner.
- Processed cash, check, and credit cards for customer purchases.
- Maintained inventory and store visual presentation to meet customer needs.
- Processed customer orders and ensured the accuracy of their purchases.
- Resolved and de-escalated issues to address customer concerns.
- Assisted with closing duties such as counting money and reconciling receipts.
- Counted and balanced cash drawer at the beginning and end of each shift.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Operated the POS system efficiently to ensure accurate transactions.
- Assisted customers with locating items throughout the store when needed.
- Performed opening and closing duties such as counting money, balancing registers and reconciling discrepancies.
- Accurately processed customer payments using cash, credit cards, and checks.
- Developed strong customer relationships to support satisfaction and loyalty.
- Helped restock shelves when necessary to maintain an organized display area.
- Enforced store safety and cleanliness standards, reducing hazards.
- Operated cash register to process customer transactions accurately.
- Maintained cleanliness and organization of checkout areas and surrounding spaces.
- Assisted customers with inquiries about products and services offered.
- Managed inventory by restocking shelves and monitoring product availability.
- Handled customer complaints with professionalism and effective communication skills.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Followed company security procedures for handling large sums of money.
- Checked personal identifications during alcohol and tobacco sales.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Built and maintained productive relationships with employees.
Education
Huntington Area High School
Huntingdon, PASkills
- Packaging techniques
- Temperature monitoring
- Inventory management
- Customer service
- Cash handling
- Team collaboration
- Attention to detail
- Time management
- Workplace safety
- Product inspection
- Food safety regulations
- Communication skills
- Written communication
- Food safety and sanitation
- Organizational skills
- Multitasking
Personal Information
Date of Birth: 04/29/95
Certifications
- ServSafe Certified
Timeline
Meat Packer/cashier
Peachey Foods & Locker LLC
09.2023 - 08.2025
Cashier
Sunoco
05.2018 - 09.2023
Huntington Area High School