Cale Schwartzmiller
Pittsburgh
Summary
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Friendly and approachable with genuine interest in providing exceptional customer service. Possesses excellent communication skills and solid understanding of hospitality standards, including proficiency in managing reservations and assisting guests. Committed to creating welcoming environment that enhances guest satisfaction and experience.
Overview
3
3
years of professional experience
Work History
Dining Room Manager
Mission BBQ
12.2024 - Current
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
- Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
- Ensured a clean and safe dining environment by enforcing strict adherence to health and safety regulations.
- Developed strong relationships with guests, resulting in a high rate of repeat clientele.
Photographer
Schwartzmiller Snapshots
04.2022 - Current
- Digitally edited photos to enhance appearance.
- Took photos from different angles and perspectives to capture perfect images.
- Captured stunning images by utilizing various lighting techniques and creative compositions.
- Optimized workflow efficiency by implementing photo editing software tools like Lightroom and Photoshop.
Front Desk Concierge
TopGolf
03.2024 - 06.2025
- Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
- Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Utilized reservation software proficiently to manage bookings and track important guest details accurately.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Education
Bachelor of Arts - Marketing Management
Duquesne University
Pittsburgh, PA05-2029
High School Diploma -
Montour High School
Pittsburgh, PA05-2025
Skills
- Communication
- Social media
- Project management
- Social media marketing
- Microsoft Office Suite
- Leadership trained
- Marketing
Timeline
Dining Room Manager
Mission BBQ
12.2024 - Current
Front Desk Concierge
TopGolf
03.2024 - 06.2025
Photographer
Schwartzmiller Snapshots
04.2022 - Current
Bachelor of Arts - Marketing Management
Duquesne University
High School Diploma -
Montour High School
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