Caleb Gaston
Ephrata
Summary
Dedicated professional with a proven track record at Penn Cinema and JD's Pazzo Pizza, excelling in customer satisfaction and operational efficiency. Leveraging strong organizational skills and a positive attitude, I consistently enhance team dynamics and guest experiences. Expert in fostering accessibility and managing timely deliveries, I embody reliability with a courteous demeanor, driving exceptional service outcomes.
Overview
5
5
years of professional experience
Work History
Theater Usher
Penn Cinema
06.2020 - Current
- Assisted patrons with disabilities, ensuring they had comfortable access to seating areas and other accommodations.
- Provided valuable feedback to management on improving customer satisfaction based on guest interactions.
- Contributed to a positive theater atmosphere for patrons with friendly assistance in seating and navigation.
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Maintained a clean and organized venue to create a pleasant experience for guests.
- Greeted customers with a smile and provided friendly, knowledgeable service.
- Contributed to positive team dynamics, working closely with coworkers to create a welcoming atmosphere for guests.
Delivery Driver
JD's Pazzo Pizza
06.2022 - 06.2023
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders before completing deliveries to avoid customer complaints.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Interacted professionally with customers in person or by phone and acted with a sense of urgency to drive positive customer experience.
- Utilized strong organizational skills to efficiently manage multiple deliveries per shift without compromising quality or timeliness of service.
Education
High School Diploma -
Ephrata High School
803 Oak Blvd, Ephrata, PA 1752206-2022
Skills
- Patience and empathy
- Dependable and reliable
- Courteous and professional demeanor
- Strong interpersonal skills
- Positive attitude
- Teamwork and collaboration
- Organizational skills
- Adaptability and flexibility
Timeline
Delivery Driver
JD's Pazzo Pizza
06.2022 - 06.2023
Theater Usher
Penn Cinema
06.2020 - Current
High School Diploma -
Ephrata High School
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