Caleb Thomas
Monaca,PA
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in any role.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
ETNA
Coraopolis, Pennsylvania
05.2024 - 02.2025
- Resolved customer inquiries efficiently, enhancing satisfaction and retention.
- Processed orders and returns accurately, ensuring timely delivery of products.
- Documented customer interactions in CRM system, maintaining accurate records for future reference.
- Collaborated with team members to improve service processes and reduce response times.
Warehouse Worker
Amazon
Imperial, PA
04.2023 - 03.2024
- Assisted with inventory management by organizing stock and ensuring accurate labeling.
- Collaborated with team members to fulfill customer orders accurately and timely.
- Maintained cleanliness of work area, promoting a safe and organized environment.
- Loaded and unloaded shipments, verifying contents against packing lists for accuracy.
- Participated in training sessions to enhance knowledge of warehouse procedures and safety protocols.
Sales Associate
Lowes Home Improvment
Monaca, PA
11.2023 - 01.2024
- Collaborated with team members to meet daily sales goals and improve service efficiency.
- Engaged with customers to understand needs and recommend suitable merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Sales Associate
Walmart
11.2022 - 01.2023
- Assisted customers in locating products and providing information on features and benefits.
- Processed sales transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of sales floor to enhance customer experience.
- Supported inventory management by restocking shelves and conducting product counts.
Education
Associate of Applied Science - Business Administration
Mount Vernon Nazarene University
Mount Vernon, OH05-2019
High School Diploma -
New Brighton High School
New Brighton, PA05-2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Team Player
Timeline
Customer Service Representative
ETNA
05.2024 - 02.2025
Sales Associate
Lowes Home Improvment
11.2023 - 01.2024
Warehouse Worker
Amazon
04.2023 - 03.2024
Sales Associate
Walmart
11.2022 - 01.2023
Associate of Applied Science - Business Administration
Mount Vernon Nazarene University
High School Diploma -
New Brighton High School
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