Summary
Overview
Work History
Education
Skills
Eagle Scout
Eagle Scout
Timeline
Generic

Caleb Zeger

Dillsburg

Summary

Dynamic customer service professional with extensive experience at Giant Food Stores, adept at resolving issues and enhancing customer satisfaction. Proven problem-solving skills and strong interpersonal abilities have led to increased loyalty and repeat business. Skilled in workflow optimization and quality assurance, consistently delivering exceptional service in high-pressure environments.

Overview

6
6
years of professional experience

Work History

Call Center Associate

West Shore Home
09.2023 - 03.2025
  • Assisted customers by answering questions and responding to inquiries.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests for products, services, and company information.
  • Analyzed and escalated complaints, issues, and grievances to designated departments for investigation and response.

Pharmacy Technician

Giant Food Stores
01.2020 - 01.2022
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Receiver

Giant Food Stores
01.2021 - 06.2021
  • Kept work areas clean, safe, and organized.
  • Maintained a clean and organized receiving area, enhancing workflow and productivity.
  • Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
  • Unloaded pallets and deliveries and organized products in warehouse.

Customer Service Representative

Giant Food Stores
01.2019 - 01.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.


Education

High School Diploma -

Northern High School
Dillsburg, PA
06-2021

Skills

  • Problem-solving skills
  • Resolving issues
  • Customer communications
  • Answering questions
  • Interpersonal skills
  • Quality assurance
  • Team collaboration
  • Workflow optimization

Eagle Scout

Since I was a kid i was in cubscouts made my way through continuing to 

Eagle Scout

I have learned a lot from scouts. I can't make a list due to there's too many things to talk about. Being an Eagle Scout in my opinion is just being an overall decent human being and helping out when your able to that being saving someone from a burning car or just simply opening up the door for an elder. Treat other's the way you want to be treated is right and wrong. I believe in killing people with kindness, being mean to another does not help them and ignorance is your next best option. Just figured I'd share that.

Timeline

Call Center Associate

West Shore Home
09.2023 - 03.2025

Receiver

Giant Food Stores
01.2021 - 06.2021

Pharmacy Technician

Giant Food Stores
01.2020 - 01.2022

Customer Service Representative

Giant Food Stores
01.2019 - 01.2020

High School Diploma -

Northern High School
Caleb Zeger