Cali Nadzom
York
Summary
Versatile and dynamic professional with proven expertise in guest relations and conflict management, honed at The Athletic Club of York. Excelled in creating welcoming environments and resolving issues with empathy, significantly enhancing customer satisfaction. Skilled in multitasking and organization, adept at fostering positive experiences and ensuring safety and efficiency in fast-paced settings.
Overview
4
4
years of professional experience
Work History
Front Desk Attendant
The Athletic Club of York
01.2021 - 08.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized workspace, contributing to the overall professionalism of the front desk area.
- Maintained a professional and welcoming environment at the front desk, contributing to positive guest feedback.
- Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction.
- Attended to needs of visitors by aiding and providing customer service in fast-paced environment.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Daycare Attendant
The Athletic Club of York
01.2021 - 08.2024
- Enhanced child safety by consistently monitoring play areas and conducting regular safety checks.
- Developed fine motor skills in young children by incorporating manipulative toys into daily play routines.
- Assisted in the development of age-appropriate, hands-on curriculum to stimulate cognitive growth and motor skill development.
- Maintained a clean and organized facility, ensuring a safe, hygienic space for all children in attendance.
- Managed conflict resolution among peers by encouraging open communication and problem-solving skills.
Education
Communication Sciences And Disorders
Pennsylvania State University
University Park, PA05-2027
High School Diploma -
Central York High School
York05-2023
Skills
- Strong multitasking
- Problem-solving skills
- Guest relations
- Efficient organization
- Exceptional communication
- Time management
- Empathy and patience
- Listening skills
- Conflict management
Timeline
Front Desk Attendant
The Athletic Club of York
01.2021 - 08.2024
Daycare Attendant
The Athletic Club of York
01.2021 - 08.2024
Communication Sciences And Disorders
Pennsylvania State University
High School Diploma -
Central York High School
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