Callie Demko
Mountain Top
Summary
Detailed Adjuster with almost 5 years of experience in worker's compensation claims, and deep knowledge of the workers compensation claims industry. Demonstrates strong analytical, communication, and teamwork skills. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
Work History
Workers' Compensation Claims Adjuster
Berkshire Hathaway Guard Insurance Companies
06.2021 - Current
- Manage workers' compensation claims from initial reporting to resolution.
- Collaborate with healthcare providers, claimants, and insureds to gather necessary information for claims processing.
- Assess medical documentation and determine claim validity based on state regulations.
- Conduct thorough investigations to mitigate claims and ensure compliance with company policies.
- Conduct comprehensive interviews of witnesses and claimants to gather facts and information.
- Analyze information gathered by investigation and reported findings and recommendations.
- Conduct day-to-day administrative tasks
- Develop strategies for improving claim turnaround time, enhancing overall customer satisfaction.
Pet Sitter/Dog Walker
Pet Sitter
12.2012 - 06.2021
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Support animal health by keeping all areas clean, neat and properly sanitized.
- Adhere to all pet care plans, medication requirements and dietary restrictions while providing care.
- Prepare food and formulas to meet individual needs of animals under care with safe and nutritious meals.
- Offer every owner exceptional customer service and support, as well as top-notch care to each animal.
Dog Groomer
PetSmart
10.2020 - 05.2021
- Perform dog bathing and additional basic grooming services on dogs of all breeds, sizes, and temperaments.
- Adjust bathing and nail trimming methods as needed to accommodate puppies, seniors, recent rescues, and nervous dogs.
- Comply with strict safety procedures and maintain sanitary work station, grooming tools, and kennels.
- Provide a positive experience for pets and their owners.
- Establish and maintain relationship of mutual respect, acceptance and trust.
- Provide outstanding dog grooming services in store.
Front Desk Associate
Odyssey Fitness
07.2016 - 08.2017
- Handled guest check-ins and check-outs efficiently and in friendly and professional manner.
- Maintained cleanliness and neatness of front desk area.
- Followed proper opening and closing procedures as instructed in training manual.
- Prepared cash register shift reports, reconciliation and cash counts at end of shift.
Sales Associate
Famous Footwear
06.2015 - 05.2016
- Greeted all customers promptly and courteously as entered store.
- Maintained proper inventory by stocking and facing shelves.
- Created and sustained positive customer friendly environment.
- Assisted customer in selection process, by utilizing expert selling skills and product knowledge.
Table Busser
Luigi's Italian Restaurant
01.2013 - 01.2014
- Wiped tables and seats with dampened cloths and replaced dirty tablecloths.
- Removed all glasses, plates, utensils and napkins from tables.
- Assisted food servers in setting up and delivering customer orders.
- Proactively assessed customer needs and provided beverage refills, condiments, and other services.
- Monitored customer movements and quickly cleared empty tables for future customers.
- Greeted guests with friendliness and professionalism.
Ice Cream Server
Mountain Freeze (Malacari's)
06.2012 - 08.2012
- Followed proper procedures for opening and closing cash drawers.
- Assembled and prepared ice cream-based drinks, following recipes to produce consistent products.
- Maintained positive attitude and warm, friendly manner when interacted with guests and co-workers.
- Promoted clean, safe and neat environment for residents, self and staff.
Education
Bachelor of Science (B.S.) - Psychology
King's College
Wilkes-Barre, PA05.2020
General Studies
Luzerne County Community College
Nanticoke, PA05.2017
Skills
- Computer Literate
- Microsoft Proficient
- Fast Learning
- Investigation techniques
- Positive Attitude
- Time Management
- Research and Analysis
- Claims investigation
- Claims management
- Case coordination
- Reliability
- Critical thinking
- Adaptability and flexibility
- Written communication
- Teamwork
- Problem-solving
- Insurance policy knowledge
Timeline
Workers' Compensation Claims Adjuster
Berkshire Hathaway Guard Insurance Companies
06.2021 - Current
Dog Groomer
PetSmart
10.2020 - 05.2021
Front Desk Associate
Odyssey Fitness
07.2016 - 08.2017
Sales Associate
Famous Footwear
06.2015 - 05.2016
Table Busser
Luigi's Italian Restaurant
01.2013 - 01.2014
Pet Sitter/Dog Walker
Pet Sitter
12.2012 - 06.2021
Ice Cream Server
Mountain Freeze (Malacari's)
06.2012 - 08.2012
General Studies
Luzerne County Community College
Bachelor of Science (B.S.) - Psychology
King's College