Callie Hoffman
Johnstown
Summary
Dynamic admissions leader with extensive experience at Hilltop Heights Health & Rehabilitation Center, excelling in insurance verification and regulatory compliance. Proven track record in enhancing customer service and fostering cross-functional teamwork, driving successful admissions processes while maintaining meticulous documentation and records. Committed to achieving organizational goals and elevating facility marketing initiatives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Director of Admissions and Marketing
Hilltop Heights Health & Rehabilitation Center
Johnstown
09.2023 - Current
- Completion of daily/monthly logistics
- Complete referral review process
- Insurance verification
- MA 401 completion and tracking
- completing admission contracts with residents and/ or families
- Proficient in Matrix, Senior Sign, Care Feed, Allscripts, Carelink, ALINE
- Staying compliant with all state regulations
- Hospital and community marketing
- Creating complete business development plan for facility and engaging entire management staff
- Business Office Manager coverage when gaps of coverage occurred
- Social Services Department back up and coverage when gaps of coverage occurred
Director of Admissions
Twin Lakes Rehabilitation & Healthcare Center
Greensburg
05.2018 - Current
- Completion of daily, weekly and monthly logistics
- Admission referral processing
- Insurance verification
- MA 401 completion and tracking
- Completing admission contracts with residents and/or families
- Facility tours
- Proficient using Point Click Care, Matrix Care, Allscripts, Cerner and Ensnare
- Manage Resident Welcome Program and Customer Service
- Community Marketing
- Administrative duties
Director of Admissions
Richland Healthcare & Rehabilitation Center
Johnstown
03.2020 - 09.2023
- Completion of daily/monthly logistics
- Manage referral process
- Insurance Verification
- MA 401 completion and tracking
- Completion of admission contracts with residents and/or families
- Proficient using Point Click Care, Allscripts, Carelink and Guardian Care Connect
- Business Office Manager coverage when gaps of coverage occurred
- Social Services Department coverage when gaps in coverage occurred
- Marketing of facility
Director of Admissions & Business Development
Oak Hill Nursing & Rehabilitation Center
Greensburg
07.2017 - 05.2018
- Completion of daily/monthly logistics
- Admission referral processing
- Insurance verification
- MA 401 completion and tracking
- Completing admission contracts with residents and/or families
- Facility tours
- Proficient using Point Click Care, Allscripts, Cerner, Ensocare
- Responsible for internal and external marketing
- Act as clinical liaison for referrals coming from Excela Hospitals
Admissions Director
The Grove at Irwin
North Huntingdon
08.2016 - 07.2017
- Completion of daily/monthly logistics
- Admission referral processing
- Insurance verification
- MA 401 completion and tracking
- Completing admission contracts with residents and/or families
- Facility tours
- Proficient using Point Click Care, Allscripts, Cerner and Ensocare
- Community marketing
Admission Coordinator
Loyalhanna Care Center
Latrobe
02.2014 - 02.2016
- Completion of daily/monthly logistics
- Admission referral processing
- Insurance verification
- MA 401 completion and tracking
- Completing admission contracts with residents and/or families
- Facility tours
- Proficient using Point Click Care, Allscripts, Cerner and Care Finder Pro
Education
Certificate -
Westmoreland County Community College
Youngwood, PA09.2006
Certificate -
Westmoreland County Community College
Youngwood, PA05.2006
Skills
- Insurance Verification
- Nursing Home
- Regulatory compliance
- Customer service
- Organizational skills
- Cross-functional teamwork
- Excellent communication
- Maintaining documents and records
- Administrative support
Certification
BLS for Healthcare Providers, 03/01/23, 03/01/25
Personal Information
Authorized To Work: US for any employer
Timeline
Director of Admissions and Marketing
Hilltop Heights Health & Rehabilitation Center
09.2023 - Current
Director of Admissions
Richland Healthcare & Rehabilitation Center
03.2020 - 09.2023
Director of Admissions
Twin Lakes Rehabilitation & Healthcare Center
05.2018 - Current
Director of Admissions & Business Development
Oak Hill Nursing & Rehabilitation Center
07.2017 - 05.2018
Admissions Director
The Grove at Irwin
08.2016 - 07.2017
Admission Coordinator
Loyalhanna Care Center
02.2014 - 02.2016
Certificate -
Westmoreland County Community College
Certificate -
Westmoreland County Community College
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