Detail-oriented administrative support specialist with expertise in managing complex scheduling and maintaining accurate patient records. Committed to providing exceptional customer service and facilitating effective communication among healthcare teams to improve overall operational performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant
UPMC Shadyside Hospital
Pittsburgh
07.2025 - Current
Coordinated scheduling and appointments, optimizing availability for medical staff and patients.
Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Maintained accurate records and files for patient information and billing.
Facilitated interdepartmental communication to ensure timely updates on patient care.
Assisted with the preparation of reports and documentation for meetings.
Composed letters, memos, reports, emails, and presentations for management staff.
Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
Monitored office supplies inventory, ensuring adequate stock levels to support daily operations.
City Carrier
United States Postal Service
Verona
02.2020 - 06.2025
Deliver mail along my assigned route
Collected mail from customers to ensure efficient mail processing and delivery
Loaded mail onto the delivery vehicle following postal regulations.
Sorted, lifted, and pushed moderate to heavy loads of mail and packages for timely delivery preparation
Inspected assigned vehicle for safety issues and reported any mechanical problems to supervisor.
Work indoors and outdoors in all weather: rain, snow, cold and heat
Sell stamps, stamped paper and money orders or other services
Sold stamps and money orders, facilitating customer transactions and services.
Consultant II
PNC Financial Services Group
Pittsburgh (Remote)
02.2019 - 04.2022
Advising clients on financial planning, investment strategies, and risk management
Assessing a client's current financial situation and needs
Developing long-term financial plans for clients
Guided clients in making informed financial decisions
Identified strategies for clients to enhance their financial well-being
Negotiating and structuring financial deals on behalf of clients
Providing tax planning and advice to clients
Researching and keeping up to date on economic trends and developments
Recommended tailored financial products and services to meet client needs
CNA/CMA
Presbyterian SeniorCare Network
Oakmont
03.2016 - 09.2020
Measured and recorded vital signs including blood pressure and heart rate for patient assessment
Assisted patients with bathing and dressing to promote comfort and dignity
Turn or reposition patients who are bedridden
Lift patients into beds, wheelchairs, exam tables, etc.
Provided and emptied bedpans to ensure patient hygiene and comfort
Examined patients for bruises, blood in urine, or other injuries to facilitate timely medical attention
Responded promptly to patient calls to address needs and concerns
Collect information about conditions and treatment plans from caregivers, nurses and doctors
Patient Care Technician
UPMC St. Margaret's
Pittsburgh
02.2017 - 02.2020
Assisted doctors and nurses in preparing for patient procedures.
Responded to bell or light signal calls within 5 minutes to ensure timely assistance for patient needs
Monitor patients' fluid intake and output to detect emerging problems such as fluid and electrolyte imbalances.
Assisted with patient admission, discharge and transfer to maximize facility efficiency
Maintained well-stocked unit with necessary medical supplies to support uninterrupted patient care
Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests
Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments
Advocated for patients' and families' needs while providing emotional support to enhance their hospital experience
Delivered compassionate post-mortem care to deceased patients, ensuring dignity and respect.
Education
Certificate - CNA
Presbyterian Senior Care
Oakmont, PA
05-2016
High school or equivalent -
Propel Cs
Pittsburgh, PA
06-2015
Skills
Office management
Calendar management
Record keeping
Document preparation
Documentation and reporting
Customer service
Time management
Organizational skills
Project management
Medical documentation
Task prioritization
Effective communication
Active listening
Conflict resolution
Certification
CNA, 04/01/16, 04/01/21, Certified Nurse Aid registry.
First Aid CPR AED, 05/01/18, 05/01/20
Certified Medical Assistant
Driver's License
Job Title
Administration Assistant
Affiliations
Volunteer - Girls scouts Den Mother - Pittsburgh, Pa (present)
Volunteer - Girls Soccer - Pittsburgh, Pa (present)