Camellia Williamson-Murdock
Darby
Summary
Dedicated, Responsible, Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Always willing, and ready to learn anything that will add to advancing my career.
Overview
2027
2027
years of professional experience
Work History
Customer Service Specialist
American Airlines
Philadelphia
04.2007 - Current
- Answered incoming customer inquiries regarding product and service information.
- Responded to customer emails with accurate product and service information.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Greeted passengers and provided information about departure and arrival times.
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
- Resolved customer complaints in a timely manner.
- Communicated effectively with other departments to ensure the best customer experience possible.
- Performed check-in procedures for both domestic and international flights.
- Processed refunds, exchanges, and upgrades when necessary.
- Filed reports of passenger complaints or incidents that occurred during travel process.
- Checked luggage for proper weight distribution according to aircraft specifications.
- Coordinated with ground crew personnel on arrival and departure procedures for each flight.
- Advised passengers of any changes or delays in their scheduled flights.
- Followed company policies and procedures related to customer service operations at all times.
- Addressed customer inquiries via email, telephone calls or in person, providing prompt response or follow-up.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Medication Technician, Administrative Assistant
Plush Mills Senior Living
Wallingford
09.2008 - 01.2015
- Assisted in the preparation and delivery of medications to patients.
- Maintained accurate records of all medication administered to residents.
- Provided patient education on proper medication use, side effects, and storage.
- Observed and reported any changes in patient condition or behavior associated with medications.
- Conducted monthly audits of controlled substances inventory logs.
- Assisted with ordering, receiving, storing, preparing and delivering medications throughout the facility.
- Responded promptly to requests for assistance from nurses and other staff members.
- Maintained confidentiality of patient health information at all times.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Scheduled appointments, meetings and events for management staff.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Billing and Budgetting
- make and maintain six week employee schedule, monitoring call-outs and staffing as needed
Care Manager, Patient Care Giver
White Horse Village
Newtown Square
10.2004 - 10.2007
- Assisted clients in developing and achieving short-term and long-term goals.
- Provided advocacy for clients to ensure their needs are met through appropriate services.
- Coordinated with other health care providers, such as physicians and psychiatrists, to develop comprehensive treatment plans.
- Developed service plans based on assessment findings; monitored effectiveness of plans regularly.
- Served as a liaison between clients' families and community agencies providing services to them.
- Created plan of care to assist patients in reducing problems or barriers to achieve optimal level of health.
- Monitored care plan to evaluate effectiveness, document interventional achievement and suggest changes.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
CNA, Medical Assistant
Wallingford Nursing & Rehab
Wallingford
09.2001 - 12.2004
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Measured vital signs and took medical histories to prepare patients for examination.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Customer Service Representative
City Of Philadelphia
Philadelphia
- Assisted residents with inquiries regarding city services and programs.
- Resolved customer complaints through effective communication and problem-solving.
- Maintained accurate records of customer interactions using city database systems.
Education
LPN Certificate -
Delaware County Community College
Media, PA08.2004
Associate of Applied Science -
Thompson Institute
Philadelphia , Pennsylvania 08.2003
High School Diploma -
Penn Wood High School
Lansdowne, PA07.2000
Skills
- Report Generation
- Complaint Resolution
- Customer Retention
- Customer Order Management
- Problem Resolution
- Customer Relationship Management
- Telephone Etiquette
- Regulatory Compliance
- Senior Leadership Support
- Good Communication Skills
- Project Management
- Document Control
- Training and Coaching
- Health Care Administration
- Personnel Management
- Data-Driven Adjustments
- CNA
- CMA
- LPN
- First AId/ CPR Certified
Timeline
Medication Technician, Administrative Assistant
Plush Mills Senior Living
09.2008 - 01.2015
Customer Service Specialist
American Airlines
04.2007 - Current
Care Manager, Patient Care Giver
White Horse Village
10.2004 - 10.2007
CNA, Medical Assistant
Wallingford Nursing & Rehab
09.2001 - 12.2004
LPN Certificate -
Delaware County Community College
Associate of Applied Science -
Thompson Institute
High School Diploma -
Penn Wood High School
Customer Service Representative
City Of Philadelphia