CAMERON WALCOTT-BROWN
Philadelphia
Summary
Accomplished Digital Personal Shopper at Walmart and experienced in hospitality at the University of Pennsylvania, adept in customer service and planning. Excelled in managing multiple client orders and ensuring customer satisfaction through meticulous attention to detail and effective communication. Demonstrated ability to enhance team efficiency and exceed customer expectations.
Overview
2
2
years of professional experience
Work History
Digital Personal Shopper
Walmart
08.2024 - Current
- Demonstrated strong organizational skills by managing multiple client orders simultaneously
- Received work assignments from order system to fill orders
- Maintained positive working relationships with customers, team members, and leadership
- Performed regular quality control checks of merchandise before delivery
- Displayed excellent problem solving abilities when resolving customer complaints
- Coordinated purchasing and delivery of items to customers
- Responded promptly to customer queries to increase overall satisfaction
Hospitality
University of Pennsylvania
05.2023 - 08.2023
- Trained team members on hospitality procedures, such as check-in and check-out processes and reservation policies
- Provided exceptional hospitality services by addressing customer complaints promptly and professionally
- Provided exceptional hospitality to guests by anticipating their needs and providing personalized service
- Greeted visitors in a professional manner while providing exceptional hospitality services
- Skilled in providing exceptional hospitality services that exceed guests' expectations
Education
Bachelor of Science (B.S.) - Sports Management
Neumann University
Aston, Pa05.2027
Skills
- Customer service support
- Customer Service and Communication Skills
- Planning and organization
- Prioritizing orders
- Verifying order accuracy
- Product knowledge
- Online order processing
- Attention to detail
Timeline
Digital Personal Shopper
Walmart
08.2024 - Current
Hospitality
University of Pennsylvania
05.2023 - 08.2023
Bachelor of Science (B.S.) - Sports Management
Neumann University
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