Cami D. Manns
Pittsburgh
Summary
Dedicated healthcare administration professional skilled in managing patient admissions, enhancing operational efficiency, and ensuring HIPAA compliance. Proven ability to coordinate communications among healthcare teams and deliver exceptional customer service, seeking a remote role to further improve patient support and administrative processes.
Overview
10
10
years of professional experience
Work History
Unit Secretary
Allegheny Health Network
Pittsburgh
07.2025 - Current
- Welcomed patients to the facility, ensuring a friendly atmosphere., Admitted patients by verifying information and initiating registration processes., Transferred patients by coordinating with medical staff and ensuring proper documentation., and Discharged patients by completing necessary paperwork and communicating discharge instructions. patients using EPIC hospital information system
- Discharged patients by completing necessary paperwork and communicating discharge instructions. patients using EPIC hospital information system
- Welcomed patients to the facility, ensuring a friendly atmosphere.
- prioritized tasks effectively in fast-paced environment
PFC
UPMC
Pittsburgh
10.2023 - 06.2025
- Maintained medical equipment and reported maintenance issues to support uninterrupted patient care
- Transported patients, specific equipment, and specimens to various hospital departments
- Ensured enforcement of safety measures to protect patients and staff and enforced safety measures
- Welcomed, admitted, and escorted patients and visitors, delivering exceptional customer service
- Replenishing supplies and stocking patient/family pantry
Customer Care Center
Allegheny Health Network
08.2018 - 04.2020
- Demonstrated advanced customer service skills while interacting with patients and addressing their concerns.
- Guided patients in understanding hospital and provider billing statements to enhance clarity and resolve inquiries.
- Collected patient payments over the phone, verified demographic and insurance information, and documented transactions while ensuring HIPAA compliance.
- Prepared itemized patient statements, addressed billing inquiries, and ensured accurate documentation in accordance with HIPAA guidelines.
Direct Support Staff
Fayette Resources
08.2016 - 01.2018
- Supported mentally challenged adults to enhance daily living skills
- Direct care such as feeding assisting with bathing
- Maintain medication, spending, behavior logs
- Schedule well visits and doctor appointments
- Ensured a sanitary and welcoming atmosphere for occupants
Education
High School Diploma -
Pittsburgh CAPA 6-12
Pittsburgh, PA06-2015
Skills
- EPIC Electronic Medical Records (EMR)
- Patient admissions
- Patient Scheduling
- HIPAA Compliance
- Payment collection
- Document accuracy assurance
- Data Entry
- Microsoft Office suite
- Telephone communication
- Customer Service
- Patient support
- Health information
- Safety protocol adherence
- Patient interaction techniques
- Problem Solving
- Detail orientation
- Time Management
- Multitasking
- Team collaboration
- Administrative Support
- Healthcare adaptability
- Phone reception
- Medical terminology
- Supply chain coordination
- Problem-solving
- Phone reception
- Customer service
- HIPAA compliance
- Medical terminology
- Document accuracy assurance
Timeline
Unit Secretary
Allegheny Health Network
07.2025 - Current
PFC
UPMC
10.2023 - 06.2025
Customer Care Center
Allegheny Health Network
08.2018 - 04.2020
Direct Support Staff
Fayette Resources
08.2016 - 01.2018
High School Diploma -
Pittsburgh CAPA 6-12