Case Manager with over 8 years of extensive expertise in social work, specializing in advocacy for incapacitated adults and individuals with special needs. Proficient in assessment, planning, and coordination of support services, utilizing strong organizational and documentation skills. Demonstrates a keen ability to balance autonomy with necessary care, fostering effective relationships and enhancing service provision through innovative approaches.
Overview
14
14
years of professional experience
Work History
Case Manager
Guardianship Program of Dade County, Inc.
11.2021 - Current
Advocate for incapacitated adults, ensuring autonomy and comprehensive care.
Advocate for incapacitated adults, balancing their rights with necessary care. Coordinate medical appointments, manage finances, and foster relationships with stakeholders.
Meticulously maintain daily progress notes, ensuring accurate and comprehensive documentation. Organise shopping trips and personal errands for wards as required.
Work closely with interdepartmental teams to maintain wards' financial stability. Build and nurture relationships with facilities, family members, and healthcare providers.
Develop creative solutions to balance wards' autonomy with necessary care. Introduce new approaches to improve quality of life for incapacitated adults under guardianship.
Partner with interdepartmental teams to safeguard wards' financial stability. Build strong connections with facilities, families, and healthcare providers.
Service Coordinator
PAHM
03.2025 - 05.2025
Managed a high volume of client requests, ensuring timely and effective service delivery.
Coordinated client services and support plans to ensure comprehensive care delivery.
Monitored client progress and adjusted support strategies based on individual needs.
Developed and maintained relationships with service providers to enhance resource accessibility.
Case Manager
UNIKE SUPPORT SERVICES
08.2019 - 11.2021
Conducted assessments and developed support plans for consumer rehabilitation services.
Enhanced treatment plans by collaborating with interdisciplinary teams for consumer progress.
Facilitated documentation for Person Center Support Plans with Med Waiver providers.
Led training for new assistants on company regulations and case management duties.
Provided guidance to families for maintaining balanced support for special needs individuals.
Conducted comprehensive assessments and developed tailored Person-Centred Support Plans, ensuring optimal service provision for individuals with special needs.
Empowered families through education, providing essential information to maintain well-balanced care for individuals with special needs.
Assistant Case Manager
Unike Support Services
09.2017 - 08.2019
Supported case managers by organizing documents and communicating with providers.
Developed Person Center Support Plans.
Facilitated family education on special needs, ensuring balanced individual care.
Trained new assistants on company protocols, improving team efficiency.
Collaborated with Support Coordinators to streamline office processes, enhancing efficiency in authorisation management, support plan creation, and documentation handling.
Writing Consultant
CENTER FOR EXCELLENCE IN WRITING
03.2012 - 08.2015
Guided over 1000 students in enhancing writing skills across diverse formats.
Conducted online tutoring sessions using Adobe Connect for remote learners.
Led group projects and assessments, fostering collaborative learning environments.
Supported graduate tutors in delivering effective workshops.
Empowered students, including those with disabilities, to gain confidence in writing.
After School Counselor
CHRISTINA M. EVE ELEMENTARY SCHOOL
10.2011 - 10.2012
Supervised students to ensure adherence to school rules, fostering a safe learning environment.
Prepared and organized meals, promoting healthy eating habits among children.
Implemented engaging activities to support children's exploration and learning.
Identified and communicated children's developmental issues to parents.
Supported students with disabilities in homework, enhancing their learning experience.