Camille Forte
Drexel Hill,PA
Summary
Operations analyst professional inclusive of 10 years of workforce training and development, learning implementation, coaching, performance improvement, operations training, with a strong foundation in insurance processes and ambulatory/ hospital business workflow. Outcome driven collaborative approach to project management and leading initiatives that impact performance metrics, workplace-learning culture, implementation of best practices, compliance regulation, and standardized policies and procedures. Proven analytical skills to translate business needs into proficient instructional strategies and practical business process improvement. A dynamic communicator with the business acumen to influence organizational change, evaluate performance effectiveness, increase operational efficiency, and lead cross- functional teams effectively.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sr. Learning Implementation Specialist
Independence Blue Cross
Philadelphia, PA
01.2019 - Current
- Created and implemented effective adult learning strategies that support performance and translation of business initiatives. Conducted consultations and needs assessment interviews to analyze performance gaps and design course content resulting in staff enhanced transfer of knowledge to workflow. Established relationships with upper and mid-level management to facilitate and coach redesign of enterprise workflow and correct variances. Effectively aligned talent to projects, monitored activities and organized calibration sessions to improve best practices performance output. Educated staff on effective utilization of dashboards, web-based applications, resources through one to one, group, classroom, and virtual learning environments. Provided effective modifications of teaching methods to successfully engage frontline staff and team members at various levels of learning and impact performance measures across the enterprise.
- Developed desktop procedures, manuals, job aids, visual aids, and PowerPoint presentations, learning content and remained current with learning related tools, techniques, and updates to achieve learning goals that effectively impact key performance improvement measures.
- Acknowledged for conducting feedback interviews, train the trainer sessions, observing teach backs, and delivering positive and constructive feedback through documentation and coaching sessions.
- Led and facilitated material review sessions to support risk management and process improvement, identifying potential risks and uncovering opportunities for enhanced workflows, coaching, and career development.
Learning Implementation Specialist
Independence Blue Cross
Philadelphia, PA
11.2019 - 10.2022
- Led implementation of software solutions to enhance operational efficiency and client satisfaction.
- Collaborated with cross-functional teams to ensure seamless integration of new systems and processes.
- Developed training materials and conducted sessions for end-users, improving system adoption rates.
- Analyzed project requirements and provided strategic recommendations to optimize workflows.
- Managed project timelines and deliverables, ensuring alignment with organizational goals and objectives.
- Mentored junior team members, fostering a culture of continuous improvement and knowledge sharing.
- Evaluated performance metrics post-implementation to identify areas for further enhancement.
Operations Training Specialist III/Revenue Cycle Operations Liaison
Einstein Healthcare Network - Korman Operations
Philadelphia, PA
01.2015 - 01.2018
- Advanced learning professional practices through development of learning strategies, coordination of performance improvement action plans, application of best practices and staff development of product knowledge. Utilized root cause analysis to assess hospital /ambulatory workflow and data trends. Supervised and documented revenue operation problem areas that required immediate intervention. Enhanced strategic direction of organizational capabilities and reinforced practical knowledge through coaching and application of eLearning teaching strategies. Collaborated with management to assess challenges of business practices, encourage investigation of workflow variances, and strategize solutions to accomplish operational goals.
- Presented business intelligence to leaders to drive understanding of data trends and compare benchmarks.
- Collected and performed data analysis on revenue cycle reports; developed assessment tools to analyze performance that exhibit workflow variances; and provided decision support for intervention activities.
- Provided education on delivering new and existing business practices; maintained current industry information; applied new approaches to create transformative business thinking.
- Utilized strong organization skills to coordinate assessment and guide successful implementation of corrective action plans for proposed changes and outcomes determined by senior leadership.
- Course design and learning strategy that focused on staffs' understanding of data management.
- Organized /managed multiple assigned projects; consistently met deadlines reporting with diligent functional progress.
- Engaged new and established staff through instructor led sessions (individual, classroom, virtual) teaching modules that included audio, video, and assimilated blended learning training activity.
- Developed and delivered training programs for operational staff on best practices and compliance standards.
Healthcare Recruiter/Career and Training Specialist
Philadelphia Workforce Development
Philadelphia, Pennsylvania
01.2012 - 01.2015
- Utilized centralized database systems to manage case notes and files, track client resumes, manage correspondence, and select candidates for prescreening and interview. Collaborate training programs with leadership teams and management to educate applicants of independent use of job databases, help input demographic information, update system resumes, and select job preferences. Created Excel spreadsheets to prepare monthly reports with performance metrics indicating services delivered and activities engaged. Evaluated effectiveness of training through collecting and organizing reports from clients and improving community employment rates.
- Conducted over ninety job coaching strategy workshops/month to prepare candidates for employment in a competitive workforce.
- Developed assessments; successfully used centralized database systems to select /track candidates.
- Utilized adult learning theory to teach group blended learning workshops about labor market changes and benefits processes.
Education
Bachelor of Science - Biology
Clark Atlanta University
Atlanta, GASkills
- Implementation management
- Project planning, management, Implementation
- Service Mentor and Coach Mentor SME
- NextGen and Engen Systems Implementation
- Talent review and succession
- Reporting and documentation
- Customer communication and empathy
- Performance Management Systems
- Leader Enablement and Coaching
- Performance Analytics and Insights
- Enterprise learning Strategy
- Workflow Optimization
- Cross‑Functional Consulting
- Facilitation and Communication
Accomplishments
- Successfully demonstrated understanding of operational objectives by identifying and recommending talent that aligns with team development and business strategy.
- Successfully trained new and existing employees while improving learning strategies for business processes and data management.
- Delivered impactful new hiring training courses that gathered information to support retention initiatives.
- Advanced business process and performance improvement initiatives through functional integration of coaching strategies that impact performance management, staff, and career development.
- Served as a subject matter expert (SME) and established bi-directional communication techniques from training to business area partners to achieve learning solutions in support of business outcomes, build product knowledge, influence best practices, and actively implement business operational objectives.
- Cultivated valuable relationships with all levels of staff to build a commitment to change and recommend course correction based on operating guidelines and policies.
- Utilized coaching techniques to support business transformation and knowledge growth resulting in improved transition to new business processes and improved KPIs.
- Collaborated with leadership to deliver coaching services with reliable problem-solving strategies. Used dashboard statistical reports to effectively articulate performance gaps and increase practice efficiency through change management and professional development.
- Created content, completed collaborative material reviews, conducted functional walkthroughs, and designed innovative facilitation methods that empowered staff development and accountability.
- Established organizational change using root cause analysis, strategic planning, and easy communication of identified problems and solutions.
- Employed metrics analysis to evaluate proficiency of practice operations.
- Impacted workforce learning culture through data driven decision making, improvement of interdepartmental communications and functionality, and delivered consistent team driven implementations.
- Interpreted analytics and demonstrated interpersonal skills to educate leaders and staff on policies, procedures, and potential risk taking to drive accountability, consistency, and knowledge of best practices across multiple lines of business.
Certification
- ATD Master Trainer and Coaching Certificates of Completion, Philadelphia PA
- Drexel LeBow Sales/ Marketing Strategy, Drexel College of Business, Philadelphia PA
- Professional Human Resources Certificate of Completion, Villanova University, Philadelphia PA
Timeline
Learning Implementation Specialist
Independence Blue Cross
11.2019 - 10.2022
Sr. Learning Implementation Specialist
Independence Blue Cross
01.2019 - Current
Operations Training Specialist III/Revenue Cycle Operations Liaison
Einstein Healthcare Network - Korman Operations
01.2015 - 01.2018
Healthcare Recruiter/Career and Training Specialist
Philadelphia Workforce Development
01.2012 - 01.2015
Bachelor of Science - Biology
Clark Atlanta University