Summary
Overview
Work History
Education
Skills
Timeline
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Camryn Beveridge

Pittsburgh

Summary

Dynamic Consumer Concierge at UPMC with a strong work ethic and a detail-oriented approach. Expertly resolved complex billing issues while maintaining HIPAA compliance, enhancing member satisfaction through effective problem-solving and customer service. Adaptable team player committed to delivering exceptional support and educating members on financial resources.

Overview

2
2
years of professional experience

Work History

Consumer Concierge

UPMC
12.2022 - 07.2024
  • Delivered member-centered billing support by managing inbound inquiries related to statements, charges, payments, and insurance claims
  • Educated members on payment options and guided them through available resources, including referrals to the financial assistance department when appropriate
  • Partnered with insurance providers and internal departments to investigate and resolve complex billing issues
  • Utilized Epic and Medipac to research and resolve issues, including discrepancies, claim denials, and account balances, and accurately document all call activity
  • Maintained confidentiality and compliance with HIPAA and healthcare billing standards

Education

No Degree - General Education

CCAC
Pittsburgh, PA

High School Diploma -

Baldwin High School
Pittsburgh
06-2019

Skills

  • Customer service
  • Highly adaptable
  • Strong work ethic
  • Effective problem solving
  • Detail-oriented approach
  • Team player mentality

Timeline

Consumer Concierge

UPMC
12.2022 - 07.2024

No Degree - General Education

CCAC

High School Diploma -

Baldwin High School

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Camryn Beveridge