Candace Drebot
Lykens
Summary
Detail-oriented manager known for strong customer service and operational efficiency. Skilled in staff training and regulatory compliance, with a focus on enhancing team performance, and driving business to succeed.
Overview
13
13
years of professional experience
Work History
Part Owner
Pine Creek Cafe
Gratz
05.2019 - 09.2025
- Managed daily operations of a busy cafe environment.
- Oversaw staff schedules to ensure adequate coverage and efficiency.
- Coordinated inventory management, including ordering and receiving supplies.
- Facilitated team meetings to discuss goals and address challenges.
- Maintained cleanliness and organization of cafe space for optimal experience.
- Assisted in menu planning, incorporating seasonal ingredients and customer feedback.
- Handled customer inquiries and resolved issues to enhance satisfaction.
- Resolved customer complaints in a timely manner.
- Analyzed financial statements for accuracy and compliance with regulations.
- Ensured compliance with applicable laws and regulations related to part ownership.
- Maintained accurate records of inventory levels, customer orders, and purchase orders.
- Oversaw daily operations of the business including accounting, payroll, sales, customer service, and human resources management.
Manager on Duty
DWs Deli and Hoagie
06.2012 - 04.2019
- Supervised daily operations during peak hours at a busy deli and hoagie shop.
- Trained new staff on customer service standards and food safety protocols.
- Managed inventory levels to ensure adequate stock of ingredients and supplies.
- Oversaw food preparation processes to maintain quality and compliance with health codes.
- Maintained cleanliness and organization of front and back-of-house areas.
- Implemented procedures for handling cash transactions accurately and securely.
- Trained new employees on job duties and company policies.
- Audited cash registers at the end of each shift for accuracy.
- Maintained inventory levels by ordering supplies as needed.
- Provided guidance and support to team members when needed.
- Ensured compliance with safety regulations, company policies, and procedures.
Education
High School Diploma -
Upper Dauphin Area High School
Elizabethville, PA06-2012
Skills
- Inventory management
- Staff scheduling
- Menu planning
- Regulatory compliance
- Customer service
- Team collaboration
- Operational efficiency
- Staff training
- Time management
- Communication skills
- Operations management
- Verbal and written communication
- Financial management
- Social media control
- Partnership development
Additional Skills
- Computer Use
- Email Usage
- Microsoft Suite- Excel, Word, PowerPoint
- Hands on Learning
- Multi-Tasking
- Customer Service Phone Skills
Timeline
Part Owner
Pine Creek Cafe
05.2019 - 09.2025
Manager on Duty
DWs Deli and Hoagie
06.2012 - 04.2019
High School Diploma -
Upper Dauphin Area High School
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