Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Candace Eckart

Stowe,PA

Summary

Results-driven leader with a strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Possesses strong communication and problem-solving abilities, coupled with a focus on fostering productive and positive team culture.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Director Delivery Management – Technology GTD/Operations

Signant Health
03.2022 - 08.2025
  • Accountable for on-time delivery of all technical delivery commitments, with deep expertise on enterprise solution delivery, specifically large-scale and complex resource scheduling, forecasting, and risk mitigation.
  • Deep expertise in one or more major competencies (Solution, Engineering, Testing, Delivery) who can enforce industry & regulatory best practices and consistency of standards use within their pods of responsibility.
  • Experience leading geographically dispersed organizations, with direct management responsibilities or indirect management of deliverables for 2+ concurrent projects at a given time.
  • Ability to build upon synergies and manage exacting client expectations and executes resource management solutions, allowing teams to scale in response to changing needs.
  • Establishes and drives both strategic and tactical direction of the organization by using industry-standard delivery and team performance metrics, constantly adjusting to raise team performance.
  • Represents their teams/pods at all Delivery Cross-Portfolio Planning Exercises, with keen focus on release coordination and critical path alignment and acts as decision maker and escalation point-of-contact in resolving implementation impediments within their teams/pods.
  • Partners strongly with the Global Project Management and Sales, Product, and R&D organizations to create a closed-loop feedback cycle of innovation.
  • Coaches technical teams on capability and implementation best practices, with emphasis on agility, to improve quality, productivity, and efficiency.
  • Implements financially-sound resource utilization solutions, indexed on low-cost operations and a progressive skills management framework.
  • Subject Matter Expert for Data Management best practices and delivery for Rater Station product.
  • Manager, coach and mentor for 15-25 Direct Reports
  • Essential Duties and Responsibilities: Note: Other duties may be assigned.

Program Manager

Signant Health
04.2019 - 02.2022
  • Oversee day-to-day line management of assigned Delivery Team including coaching, counseling, career guidance and performance management.
  • Support the hiring of new staff for the delivery team, ensuring staff are trained and onboarded effectively, assign mentors as required
  • Create an environment with good morale and a strong work ethic, minimizing staff turnover and winning/retaining clients
  • Oversight of successful delivery of multiple projects concurrently within assigned delivery team. Ensure timelines are met to the required level of quality agreed KPIs, OLAs in order to maintain high levels of customer satisfaction including budget, invoicing, staffing, project plan and client deliverables
  • Responsible for Project Allocation based upon capacity management within assigned resources
  • Responsible for appropriate and timely identification of Risks and Issues and is ultimately accountable for the coordination across Center of Excellence (COE) to reach resolution. Acts as Tier II management for client escalations within the Client Service Organization
  • Maintain a good working relationship with peers in all COEs to ensure cohesive and consistent delivery across all assigned projects
  • Work closely and communicates effectively with Client Relationship Directors (CRD) and Business Development (BD) to ensure client expectations are defined, executed and achieved
  • Assist commercial team with the development and quality check of new proposals, preparation and attendance at bid defense meetings
  • Identify opportunities to detect and drive efficient and timely execution of changes to scope
  • Proactively manage client communication to build and maintain strong client relationships
  • Provide leadership in problem solving, defining the solution through to implementation for department identified initiatives
  • Accountable for the adherence and proper use of project management tool by the project team via regular compliance audits

Sr. Project Manager

Signant Health
01.2017 - 03.2019
  • Manage all phases of each assigned project, including budget, invoicing, staffing, project plan and client deliverables
  • Manage multiple projects concurrently, maintaining project schedule and quality deliverables in a dynamic environment
  • Coordinate with other Client Services personnel as well as Professional Services and Technical Delivery resources to ensure the timely and quality preparation of in-scope project deliverables
  • Manage team of Project Managers, Project Specialists and/or Project Assistant to facilitate all project tasks, accountable for all team deliverables
  • Ensure all project deliverables are of high quality and exceed client’s expectations
  • Identify and maximize opportunities at existing clients for Bracket, encompassing Change Orders and new projects
  • Participate in business development scoping efforts, capability presentations and bid defenses
  • Provide ongoing career development, mentoring and performance feedback for managed team
  • Enhance the Bracket business model by institutionalizing business processes, implementing best practices and templates, and seeking ways to work more efficiently
  • Direct the efforts of personnel responsible for the day-to-day activities of delivering projects for assigned team (e.g. Associate Project Managers, Project Specialists and/or Project Assistants)
  • Coach, counsel and provide mentoring and guidance for direct reports

Project Manager

Signant Health
02.2014 - 01.2017
  • Manage all phases of each assigned project, including budget, invoicing, staffing, project plan and client deliverables
  • Manage multiple projects concurrently, maintaining project schedule and quality deliverables in a dynamic environment
  • Coordinate with other Client Services personnel as well as Professional Services and Technical Delivery resources to ensure the timely and quality preparation of project deliverables based on assigned scope-of-services.
  • Manage team of Project Specialists and/or Project Assistants, as assigned, to facilitate all project tasks
  • Oversee study management and coordinate study status with project sponsors
  • Manage resources and tasks to ensure all logistics, materials and technologies necessary as defined by scope-of-services
  • Maximize opportunities at existing clients for Bracket, encompassing Change Orders and new projects
  • Manage relationships within assigned client accounts including routine written, telephone and face-to-face communication
  • Provide account updates to Bracket account management teams
  • Provide ongoing career development, mentoring and performance feedback for supervised Project Specialists and Project Assistants
  • Coach, counsel and provide mentoring and guidance for direct reports

Associate Project Manager

Signant Health
02.2011 - 02.2014
  • Manage all phases of each assigned project, including budget, invoicing, staffing, project plan and client deliverables
  • Manage multiple projects concurrently, maintaining project schedule and quality deliverables in a dynamic environment
  • Coordinate with other Client Services personnel as well as Professional Services and Technical Delivery resources to ensure the timely and quality preparation of project deliverables based on assigned scope-of-services.
  • Manage team of Project Specialists and/or Project Assistants, as assigned, to facilitate all project tasks
  • Oversee study management and coordinate study status with project sponsors
  • Manage resources and tasks to ensure all logistics, materials and technologies necessary as defined by scope-of-services
  • Maximize opportunities at existing clients for Bracket, encompassing Change Orders and new projects
  • Manage relationships within assigned client accounts including routine written, telephone and face-to-face communication
  • Provide account updates to Bracket account management teams
  • Provide ongoing career development, mentoring and performance feedback for supervised Project Specialists and Project Assistants
  • Coach, counsel and provide mentoring and guidance for direct reports

Senior Project Specialist

Signant Health
02.2009 - 01.2011
  • Manage identification and resolution of clinical trial data inquiries/data changes and communication to internal and external multi-function resources within project teams
  • Manage communications with client (e.g. pharmaceutical sponsor, CRO) and site personnel regarding site/study details
  • Prepare study materials, including system requirements, data transfer documentation, questionnaires, rater experience surveys, response sheets, and other documents as required
  • Design and configure unique project systems and manage data for each assigned project, utilizing proprietary IT applications (e.g. RDA, IR2, CDR PRISM, etc.)
  • Produce data reports (e.g., weekly, interim, final, etc.) for submission to pharmaceutical clients
  • Attend international large scale training events (e.g. Investigator’s Meetings, Phase I site staff training) and facilitate training sessions (requires frequent overnight domestic and international travel)
  • Coordinate with clients, vendors, and expert consultants to ensure all logistics, materials, and technologies necessary for successful training events are in place
  • Oversee project QC activities to ensure compliance within the enterprise Quality Management System
  • Prepare and maintain in-study project plans, data management plans and study binders which will be executed in collaboration with Project Managers
  • Provide weekly status reports documenting project activities, planned steps and issues

Project Specialist

Signant Health
03.2007 - 02.2009
  • Manage identification and resolution of clinical trial data inquiries/data changes and communication to internal and external multi-function resources within project teams
  • Manage communications with client (e.g. pharmaceutical sponsor, CRO) and site personnel regarding site/study details
  • Prepare study materials, including system requirements, data transfer documentation, questionnaires, rater experience surveys, response sheets, and other documents as required
  • Design and configure unique project systems and manage data for each assigned project, utilizing proprietary IT applications (e.g. RDA, IR2, CDR PRISM, etc.)
  • Produce data reports (e.g., weekly, interim, final, etc.) for submission to pharmaceutical clients
  • Attend international large scale training events (e.g. Investigator’s Meetings, Phase I site staff training) and facilitate training sessions (requires frequent overnight domestic and international travel)
  • Coordinate with clients, vendors, and expert consultants to ensure all logistics, materials, and technologies necessary for successful training events are in place
  • Oversee project QC activities to ensure compliance within the enterprise Quality Management System
  • Prepare and maintain in-study project plans, data management plans and study binders which will be executed in collaboration with Project Managers
  • Provide weekly status reports documenting project activities, planned steps and issues

Project Assistant

Signant Health
02.2006 - 02.2007
  • Assist with study materials creation along with reproduction and distribution
  • Communicate with site/study personnel via phone, fax, email, etc. as assigned
  • Monitor assigned systems for data submission and processing
  • Administrative duties include: word processing, mail merge, copying, scanning, collating, filing, faxing, package shipping, confirmation of receipt, and tracking
  • Assist with study system setup and configuration as assigned
  • Perform data quality control activities as outlined for assigned projects

Project Assistant Contractor

Office Team
01.2005 - 01.2006
  • Administrative duties include: word processing, mail merge, copying, collating, filing, faxing, package shipping, confirmation of receipt, and tracking
  • Download data from internal company website
  • Data entry from hard copy into spreadsheets, word documents, and databases
  • Assist Project Specialists with written communication to clinical study sites
  • Cover phones for Project Team as necessary

Auditor

Scanware Inc
01.2004 - 08.2004
  • Auditing: including, but not limited to: receiving, pre-auditing, scanning, auditing, shipping, and proofing
  • Develop and refine parts of the user program
  • Worked with a group of auditors on a daily basis to help create a user friendly and more efficient start to finish auditing process

Education

Master of Arts - Communications

Montgomery County Community College
Blue Bell, PA
05-2006

Skills

  • Expert in Microsoft Office applications
  • Expert in Project Management Tool: WorkFront
  • Proficient with CDISC, SDTM and Data Management Standards
  • Proficient in SalesForce Application
  • Project management and program oversight
  • Process improvement and continuous enhancement
  • Team leadership and collaboration
  • Regulatory compliance and risk management
  • Performance evaluation and management
  • Conflict resolution and issues management
  • Multitasking and organizational skills
  • Analytical thinking and industry knowledge
  • Coaching, mentoring, and employee development
  • Strong work ethic with high levels of initiative to lead a changing workplace
  • Ability to work in an organization matrix using organizational thinking, influence, self-management, collaboration, customer-focus, and empathy to lead success
  • Strong interpersonal and communication skills, both verbal and written

Certification

  • Leadership Development Foundations - Apr 2022
  • Leadership Development Coaching - Apr 2022

Timeline

Director Delivery Management – Technology GTD/Operations

Signant Health
03.2022 - 08.2025

Program Manager

Signant Health
04.2019 - 02.2022

Sr. Project Manager

Signant Health
01.2017 - 03.2019

Project Manager

Signant Health
02.2014 - 01.2017

Associate Project Manager

Signant Health
02.2011 - 02.2014

Senior Project Specialist

Signant Health
02.2009 - 01.2011

Project Specialist

Signant Health
03.2007 - 02.2009

Project Assistant

Signant Health
02.2006 - 02.2007

Project Assistant Contractor

Office Team
01.2005 - 01.2006

Auditor

Scanware Inc
01.2004 - 08.2004

Master of Arts - Communications

Montgomery County Community College

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Candace Eckart