Candace Keefer

Wellspan Health

Lebanon

07.2004 - Current

Investigated incorrect billings and processed refunds as necessary.
Performed additional duties as assigned by management team.
Worked with team members to identify and develop process improvements.
Provided prompt and accurate services through knowledge of government regulations, health benefits and healthcare terminology.
Verified insurance coverage and identified third-party payers for billing purposes.
Answered customer inquiries regarding billings, payments, account status.
Processed credit card transactions through Point-of-Sale terminals or online systems.
Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
Performed insurance verification, pre-certification and pre-authorization.
Generated and distributed month-end statements for customers and resolved related concerns.
Collected, posted and managed patient account payments.
Participated in workshops, seminars, and training classes to gain stronger education in industry updates and federal regulations.
Answered customer questions to maintain high satisfaction levels.
Submitted claims to insurance companies.
Reviewed medical records to ensure accuracy of billing information and patient data.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Completed day-to-day duties accurately and efficiently.