Summary
Overview
Work History
Education
Skills
Timeline
Generic

Candice Bowra

Pittsburgh

Summary

Customer service professional with healthcare and utility support experience in high-volume remote environments. Skilled in billing support, payment processing, account resolution, and claims review. Known for clear communication, accuracy, and calm problem-solving with customers.

Overview

5
5
years of professional experience

Work History

Customer Service Representative (Remote)

Butch and Christian LLC
09.2025 - Current
  • Handle high-volume inbound calls regarding electric service and billing
  • Process payments and establish payment plans based on customer needs
  • Schedule service reconnections and account updates
  • Create trouble tickets for outages and electrical emergencies
  • Provide clear guidance and resolution for service issues
  • FirstEnergy

Process Prior Authorizations, Claims & Appeals

The Cigna Group
01.2024 - 04.2025
  • Processed prior authorizations, claims, and appeals for healthcare providers
  • Reviewed clinical documentation for accuracy and completeness
  • Investigated denied or delayed claims and communicated next steps

Customer Service Representative (Remote)

Foundever
09.2023 - 01.2024
  • Supported customers via phone and chat for tax software and QuickBooks
  • Resolved billing, login, and account issues with high satisfaction

Customer Service Representative (Remote)

Aston Carter
07.2022 - 12.2022
  • Assisted customers with healthcare benefits, enrollment, and billing
  • Explained coverage options and eligibility requirements

Customer Service / Pharmacy Technician (Remote)

CVS Specialty Pharmacy
11.2020 - 05.2021
  • Assisted patients and providers with specialty medication orders
  • Verified insurance and tracked prior authorization status

Education

Diploma - Medical Assistant

Kaplan Career Institute
Pittsburgh, PA

High School Diploma -

Oliver High School
Pittsburgh, PA

Skills

  • Payment processing
  • Claim investigation
  • Customer relationship management
  • Communication skills
  • Problem solving
  • Time management
  • Adaptability

Timeline

Customer Service Representative (Remote)

Butch and Christian LLC
09.2025 - Current

Process Prior Authorizations, Claims & Appeals

The Cigna Group
01.2024 - 04.2025

Customer Service Representative (Remote)

Foundever
09.2023 - 01.2024

Customer Service Representative (Remote)

Aston Carter
07.2022 - 12.2022

Customer Service / Pharmacy Technician (Remote)

CVS Specialty Pharmacy
11.2020 - 05.2021

Diploma - Medical Assistant

Kaplan Career Institute

High School Diploma -

Oliver High School
Candice Bowra