Candice Cicero
Hollidaysburg,PA
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Client Support Specialist
LPL Financial
08.2023 - 10.2025
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
- Interacted with team members across departments to research and resolve customer issues.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved accounting, service and delivery concerns.
- Sought ways to improve processes and services provided.
- Responded proactively and positively to rapid change.
- Identified and resolved discrepancies and errors in customer accounts.
Office Manager
Laret Sign Works, LLC
09.2022 - 08.2023
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.
- Created staff schedules based on established guidelines and priorities.
- Ensured compliance with all applicable laws, regulations, policies and procedures.
- Established relationships with external partners to facilitate business operations.
- Created and maintained filing systems to ensure accurate record keeping.
- Responded to customer inquiries via phone or email in a professional manner.
- Processed payrolls on a biweekly basis using accounting software.
- Completed bi-weekly payroll for 7 employees.
Server Trainer
Applebee's Grill and Bar
12.2008 - 06.2022
- Learned new menu items and company policies to properly train waitstaff.
- Evaluated work of waitstaff to provide ongoing training on server duties.
- Mentored new employees by providing guidance on proper etiquette when interacting with customers.
- Collaborated with management team to develop new policies and procedures related to server duties.
- Demonstrated a deep knowledge of restaurant operations, menu items, pricing, and customer service techniques.
- Monitored food quality and presentation standards to maximize guest satisfaction with food and service.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Trained and mentored 10 to 15 new personnel hired to fulfill various roles.
Education
Certification - Office Administrative Specialist
Pennsylvania Highlands Community College
Altoona05.2022
Business Administration - Business Administration
Penn State University
AltoonaGeneral Psychology - Pyschology
Indiana University of Pennsylvania
Indiana, PASkills
- Workflow Planning
- Excellent Multitasking Abilities
- Microsoft Office
- Client Correspondence
- Biweekly Payroll Processing
- Office Supplies and Inventory
- Billing and Invoicing
- Financial Tracking
- Accounts Payable and Receivable
- Customer Service Management
- Email Correspondence
- Scheduling
- Client service excellence
- Interpersonal and written communication
- Strong work ethic
Certification
Office Administrative Specialist
Awards & Honors
Dean's List 2021 and 2022; GPA 4.0., National Honor Society member 2022., National Society of Leadership and Success nomination and induction 2022.
Timeline
Client Support Specialist
LPL Financial
08.2023 - 10.2025
Office Manager
Laret Sign Works, LLC
09.2022 - 08.2023
Server Trainer
Applebee's Grill and Bar
12.2008 - 06.2022
Certification - Office Administrative Specialist
Pennsylvania Highlands Community College
Business Administration - Business Administration
Penn State University
General Psychology - Pyschology
Indiana University of Pennsylvania