Cara DiFilippo
Wexford
Summary
Skilled medical administrative professional with in-depth understanding of surgical procedures, scheduling policies and related terminology. Accurately coding each procedure, updating schedules and managing large workload.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
Work History
Senior Clinical Specialist
Elizurcorp
Pittsburgh
12.2022 - Current
- Conducted patient interviews to gather comprehensive medical histories, chief complaints, and vital signs for accurate assessments.
- Educated medical staff on product features and usage through training sessions.
- Provided expert consultation on product applications in diverse clinical settings.
- Collaborated with healthcare teams to implement clinical protocols and guidelines.
- Guided cross-functional teams in troubleshooting complex clinical issues effectively.
- Analyzed prescription orders from physicians to ensure accuracy prior to fabrication.
- Performed fittings for custom-made braces, splints, supports, and other orthopedic appliances.
- Educated patients on the proper use and care of orthotic devices for optimal results.
- Maintained accurate records of patient fittings, adjustments, and follow-up appointments.
- Trained staff on proper use and handling of DME products.
- Collaborated with healthcare professionals to ensure patient needs were met effectively.
- Developed detailed reports from field visits, highlighting findings and actionable recommendations for corrective actions.
- Evaluated customer needs and provided customized solutions to ensure optimal performance of equipment.
- Analyzed customer feedback to improve product performance and satisfaction levels.
- Identified opportunities for process improvements within the organization.
- Observed patients while they were wearing their prescribed devices in order to assess comfort level.
- Demonstrated how to properly don, doff, adjust, maintain, clean and store orthotic devices for optimal performance.
- Educated patients on the proper use and care of orthotic devices for optimal results.
- Ensure compliance with safety standards during all equipment operations and installations.
- Participated in research projects to advance innovative healthcare solutions and practices.
- Participated in trade shows and conferences to promote company's products and services.
- Monitored industry developments closely to remain up-to-date on competitor offerings.
- Ensure compliance with industry regulations by conducting regular audits of customer sites.
- Input details about patient histories, physical examinations, medications and other information into physical or electronic charts.
- Evaluate charts, documents and orders and made timely corrections.
- Provided patient education about proper use, care, and maintenance of orthotic devices.
- Demonstrated how to properly don, doff, adjust, maintain, clean and store orthotic devices for optimal performance.
- Observed patients while they were wearing their prescribed devices in order to assess comfort level.
- Collaborated with medical staff regarding design modifications or changes in device usage.
- Recorded outcomes of fitting processes, capturing measurements and patient responses to ensure optimal device performance.
Clinical Assistant
GPOA
Pittsburgh
08.2018 - 06.2022
- Collaborated with practitioners, nurses, and patients to enhance communication and provide clear information.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Conveyed information to patients about arrival times and preoperative procedures.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Trained patients on how to properly operate medical equipment.
- Managed patient medical records and coordinated with insurance representatives to secure necessary authorizations.
- Educated patients on proper operation of medical equipment to ensure safe and effective use.
- Organized patient medical records and worked with insurance company representatives to obtain authorization.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
BioStim Specialist
Orthofix
Lewisville
07.2016 - 07.2018
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Set-up surgical tables, instruments and supplies required for specific operations and assisted in preparation and draping of patient and operative area.
- Trained patients on how to properly operate medical equipment.
- Demonstrated correct operation and preventive maintenance of medical equipment to personnel.
- Developed tools to improve ability for rapid deployment.
- Developed and deepened strong customer relationships based on exceptional service.
- Exceeded customer service expectations for clients, leading to an increase in repeat business.
- Researched to identify and contact sales prospects to continually build sales pipeline.
Medical Records Abstractor
UPMC Health Plan
Pittsburgh
07.2014 - 07.2016
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Purged outdated files.
- Determined potential environmental impacts of new products or processes on long-term growth and profitability.
- Acquired risk-related data from external and internal resources.
- Pulled patient records and transferred them to drives for risk adjustment Medicare Division.
- Compiled and coded patient data using standard classification systems.
- Enhanced electronic records management systems to meet new needs and forecasted demands.
- Evaluated HEDIS annual chart reviews.
- Collected, recorded and analyzed data related to nursing care of patients.
Surgical Scheduler
UPMC Hamot
Erie
07.2009 - 07.2014
- Checked physician orders and schedule availability to make accurate appointments for tests and surgical procedures.
- Worked closely with surgeons day to day clinic operations along with scheduling cases.
- Organized patient medical records and collaborated with insurance representatives to secure authorization efficiently.
- Evaluated medical insurance details and informed patients of uncovered fees.
- Cultivated trust with pre- and post-surgical patients through compassionate communication and support.
- Responsible for OR prep, instrumentation, communicate with device reps.
- Responsible for OR prep, instrumentation, communicating with device reps.
- Enhanced integrity and completeness of medical records by partnering with clinical staff to rectify coding and diagnostic errors.
Education
Certified Orthotic Fitter - Orthotic Fitter
Board of Certification
06.2025 - 06.2026
Associate of Arts - Cosmetology
Toni & Guy Hairdressing Academy
Erie, PaAssociate of Science - Medical Secretary
JH Thompson Academy
Erie, PAHigh School Diploma -
Girard High School
Girard, PASkills
- Orthopedic, Neurosurgery, Cardiothoracic Procedure knowledge
- Orthopedic Device Knowledge
- Proper Sterilization Techniques
- Brace Application
- Suture Removal
- Patient Data Coding
- Documentation Abilities
- Records management
- Office Health Records Preparation
- Patient Data Abstracts
- Information Analysis
- Coding
- Workflow Improvements
- Order Processing
- Problem-Solving
- Team Member Training
- Attention to Detail
Orthopedic, Neurosurgery, Cardiothoracic Procedure knowledge
Timeline
Certified Orthotic Fitter - Orthotic Fitter
Board of Certification
06.2025 - 06.2026
Senior Clinical Specialist
Elizurcorp
12.2022 - Current
Clinical Assistant
GPOA
08.2018 - 06.2022
BioStim Specialist
Orthofix
07.2016 - 07.2018
Medical Records Abstractor
UPMC Health Plan
07.2014 - 07.2016
Surgical Scheduler
UPMC Hamot
07.2009 - 07.2014
Associate of Arts - Cosmetology
Toni & Guy Hairdressing Academy
Associate of Science - Medical Secretary
JH Thompson Academy
High School Diploma -
Girard High School