Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carey Kernodle

Whitehall

Summary

Dynamic and dedicated professional with a strong work ethic and extensive experience in customer service at Old Navy. Proven ability to build rapport with clients and resolve conflicts effectively. Skilled in payment processing and active listening, ensuring exceptional customer satisfaction and fostering loyalty. Committed to creating positive environments for both children and customers.

Overview

14
14
years of professional experience

Work History

In Home Childcare

Self-employeed
05.2011 - Current
  • Established positive relationships with children by engaging in interactive play sessions and offering emotional support as needed.
  • Managed daily routines, including meal preparation, dressing, diaper changes, naps, snacks, and arts & crafts to maintain consistency for the children.
  • Ensured a safe and nurturing environment by childproofing the home and monitoring play areas.
  • Developed strong communication with parents to keep them informed of their child''s progress and any concerns.
  • Read stories, sang songs and facilitated creative play.
  • Responded to inquiries from parents and guardians.
  • Implemented daily routines and activities to stimulate and engage children.
  • Assisted in potty training and toilet hygiene.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Helped children develop motor skills in preparation for preschool and kindergarten.
  • Encouraged children's emotional and social development.

Sales Associate

Old Navy
07.2011 - 09.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Education

High School Diploma -

Hazleton Area High School
Hazleton PA
06-2004

Skills

    Strong work ethic; willing to work flexible hours, long hours, etc to make sure my work gets done on time and correctly

    Personal pride in organization, prioritizing, and punctuality

    Many years of social interaction with both customers and coworkers, young and old

    Many years of computer/technology use having grown up in the social media era

  • Customer service
  • Active listening
  • Computer proficiency
  • Critical thinking
  • Complaint handling
  • Conflict resolution
  • Payment processing
  • Order processing

Timeline

Sales Associate

Old Navy
07.2011 - 09.2020

In Home Childcare

Self-employeed
05.2011 - Current

High School Diploma -

Hazleton Area High School

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Carey Kernodle