Carina Shaver
Wilkes-Barre
Summary
As a manager for most of my working career, it has taught me a lot about myself and how to manage the people around me effeciently and effectively. Being able to delegate tasks and have a well-run shift is important in fast-paced environments. Being in these positions has shaped me into a strong, confident manager, where I feel that I can run a shift confidently.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Leader
Taco Bell
06.2024 - Current
- Every night we do an inventory count so we can keep track of product for our assistant general manager so she knows what to order for our truck
- Check in the truck order making sure that we are receiving all items, and if they are damaged marking them so we can get a refund
- Counting the safe 3 times a day to make sure it is accurate and we have enough for daily operations
- Counting the register's till after a service champion leaves to make sure the tills are accurate and not short or over money
- Checking the temperatures of food daily to make sure they maintain a proper temperature for food safety
- Adequately cleaning the store using proper chemicals and cleaning supplies to enure a safe place to make food
- Going to other local Taco Bells in case we are running low on product, as well as loaning product to Taco Bells if they are running low
- Training any new hires so they can learn the proper protocols that we have
- Helping customers order, explain pricing, and making any modifications that is asked of us
- Help with giving refunds
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Served consistent portions following recipes and control standards.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Supervised food presentation and plating to enhance visual appeal.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
Front End Supervisor
Schiel's Family Market
11.2021 - 06.2024
- I would count the register's till making sure they all equaled $100 at the end of each night.
- I would count the extra cash and then make a cash deposit making sure it matched our sales the cashier made.
- Made sure each cashier received a break at an appropriate time.
- Assessed any customers with any issues that had which included finding items, making a return or refund, answering questions about sales, and the hours of operation.
- Answered any phone calls that came through the phone, which included in-store delivery questions, complaints, questions about products, and pricing questions
- Helped with our money-order machines and lottery machines
- Answered any phone calls that came though the phone which included in-store delivery questions, complaints, questions about products, and pricing questions.
- Promoted signing up for our reward system so the customers were able to get deals and get coupons for specific grocery products.
- Promoted signing up for our reward system so the customers were able to get deals and get coupons for specific grocery products.
- Kept a close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Helped take phone calls, collect orders, ring the orders out, and bag them for our in-store delivery option that we had for customers who were unable to drive.
- Marked-down clearance items and relocated merchandise to proper store areas.
Education
High School Diploma -
Hanover Area Jr./Sr. Highschool
Hanover Area, PaBBA - Business Administration And Management
Misericordia
Dallas, PA05.2028
Skills
- Team collaboration and leadership
- Shift leadership
- Goal setting and tracking
- Sales and upselling
- Assigning work
- Cash handling
- Rules enforcement
- Employee attendance monitoring
- Safety processes and procedures
- Role modeling
- Training assistance
- Flexible schedule
- Conflict resolution
Certification
ServeSafe
Timeline
Shift Leader
Taco Bell
06.2024 - Current
Front End Supervisor
Schiel's Family Market
11.2021 - 06.2024
High School Diploma -
Hanover Area Jr./Sr. Highschool
BBA - Business Administration And Management
Misericordia