Carita Chase
Harrisburg
Summary
Dynamic professional with extensive experience in clerical support and customer service, notably at Penn State Hershey Medical Center. Proven ability in data entry and document management, complemented by strong organizational skills and a commitment to enhancing user experience. Adept at resolving issues efficiently, fostering customer loyalty through effective communication.
Experienced with office administration and clerical support. Utilizes strong organizational skills to manage documents and communications efficiently. Knowledge of team collaboration and adaptability in dynamic environments.
Overview
10
10
years of professional experience
Work History
Clerical Assistant 2
Commonwealth Of Pennsylvania - Department Of Transportation
Harrisburg, PA
03.2024 - Current
- Assisted in data entry and document management, ensuring accuracy of transportation records.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Input data into spreadsheets and databases.
Patient Registration Specialist
Penn State Hershey Medical Center
Hershey, PA
02.2023 - 03.2024
- Registered patients accurately using electronic health record systems.
- Collected and verified patient information to ensure compliance with regulations.
- Coordinated insurance verification processes for optimal patient scheduling.
- Assisted patients in completing registration forms, enhancing user experience.
Customer Service Representative
Ez Pass
Harrisburg, PA
10.2020 - 12.2022
- Assisted customers with inquiries regarding toll transactions and account management.
- Resolved customer issues efficiently, ensuring satisfaction and timely solutions.
- Processed account updates and maintained accurate records in CRM system.
- Collaborated with team members to streamline communication processes for service improvement.
Picker Packer
Grove Collaborative
Elizabethtown, PA
05.2020 - 10.2020
- Accurately picked and packed products according to order specifications.
- Operated warehouse equipment, ensuring compliance with safety protocols.
- Maintained inventory accuracy through regular stock checks and adjustments.
- Collaborated with team members to optimize workflow efficiency and minimize errors.
Warehouse Worker
Chewys Warehouse
Mechanicsburg, PA
12.2019 - 08.2020
- Operated forklifts and pallet jacks to efficiently move inventory within warehouse.
- Accurately picked and packed orders for timely shipment to customers.
- Conducted regular inventory checks to ensure stock accuracy and availability.
- Maintained cleanliness and organization of work areas to promote safety standards.
Customer Service Representative
United Concordia
Harrisburg, PA
12.2016 - 11.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Improved resolution time with effective problem-solving for customer complaints.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Warehouse Worker
Tru North Logistics
Mechanicsburg, PA
05.2016 - 07.2016
- Collaborated with team members to streamline processes and improve overall efficiency.
- Assisted in training new employees on safety protocols and operational procedures.
- Monitored quality of incoming products, reporting discrepancies as needed.
- Utilized warehouse management systems for tracking shipments and inventory levels.
Education
High School Diploma -
Harrisburg High School
Harrisburg, PASkills
- File organization
- Microsoft office
- Data entry
- Copying documents
- Scanning documents
- Typing speed
- Billing and invoicing
- Mail processing
- Customer service
- Clerical support
Languages
English
Native or Bilingual
Timeline
Clerical Assistant 2
Commonwealth Of Pennsylvania - Department Of Transportation
03.2024 - Current
Patient Registration Specialist
Penn State Hershey Medical Center
02.2023 - 03.2024
Customer Service Representative
Ez Pass
10.2020 - 12.2022
Picker Packer
Grove Collaborative
05.2020 - 10.2020
Warehouse Worker
Chewys Warehouse
12.2019 - 08.2020
Customer Service Representative
United Concordia
12.2016 - 11.2019
Warehouse Worker
Tru North Logistics
05.2016 - 07.2016
High School Diploma -
Harrisburg High School