Carlie murray
phila
Summary
Results-driven sales associate with experience in delivering outstanding customer service and resolving issues effectively. Skilled in time management and collaboration, contributing to improved customer satisfaction and store organization.
Overview
3
3
years of professional experience
Work History
Sales Associate
Five Below
Philadelphia, PA
05.2024 - 02.2025
- Assisted customers with product selections and inquiries, enhancing overall shopping experience.
- Maintained store organization and cleanliness to ensure welcoming environment for shoppers.
- Collaborated with team members to restock shelves and manage inventory levels effectively.
- Engaged in visual merchandising to present products attractively and increase sales appeal.
- Supported promotional events by setting up displays and assisting in customer engagement activities.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate
Scoop Deville Ice Cream Parlour
Philadelphia, PA
06.2022 - 10.2022
- Operated point-of-sale system efficiently, processing transactions accurately and swiftly.
- Adapted quickly to changing store priorities, demonstrating flexibility in fast-paced environment.
- Resolved customer concerns promptly, improving satisfaction and fostering loyalty among patrons.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
High School Diploma -
Commonwealth Charter Academy
Harrisburg Pa06-2026
Skills
- Teamwork and collaboration
- Effective time management
- Strategic issue resolution
- Attentive listener
- Effective communication abilities
- Goal oriented
- Outgoing personality
- Exceptional customer service
- Flexible schedule
- Stocking and receiving
- Professional demeanor
Timeline
Sales Associate
Five Below
05.2024 - 02.2025
Sales Associate
Scoop Deville Ice Cream Parlour
06.2022 - 10.2022
High School Diploma -
Commonwealth Charter Academy