Carlos Araujo
Customer Care Representative
San Antonio
Summary
Always looking to learn new skills, take on extra responsibilities, expand my knowledge and grow professionally. Strong background in customer service and hospitality, prepared to excel in role. Proven ability to handle high-pressure situations and adapt to changing needs. Strong focus on teamwork, conflict resolution, and delivering exceptional results. Reliable, adaptable, and skilled in communication and problem-solving.
Overview
3
3
years of professional experience
11
11
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Player Services Representative
New Market Global Communications
11.2023 - Current
- Ensured player satisfaction by addressing concerns and resolving issues in a timely manner.
- Provided personalized recommendations on games and entertainment options based on guest preferences, enhancing their overall experience.
- Contributed to staff training efforts through knowledge sharing on best practices in customer service and company policies.
Quality Assurance
New Markets Global Communications
02.2025 - 04.2025
- Boosted customer satisfaction by promptly addressing concerns, investigating root causes, and implementing corrective actions.
- Monitored testing processes, test development and user acceptance testing.
- Analyzed data from quality metrics to identify trends and opportunities for improvement, driving targeted action plans based on findings.
- Enhanced team performance by providing regular training, feedback, and guidance to Quality Assurance staff.
Customer Care Representative
Foundever - Seminole Hard Rock Support Services
03.2022 - 11.2023
- Attending guests in the hospitality industry with their inquiries...
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
Education
High School Diploma -
Instituto Academico Panama
Panama City, Panama 05.2013 - 03.2015
No Degree - Graphic Design
Universidad Catolica Santa Maria La Antigua
Panama City 05.2016 - Current
Skills
Teamwork
Problem-Solving
Mentoring
Goal oriented
Computer skills
Teamwork and collaboration
Analytical problem-solving
Calm and professional under pressure
Certification
INADEH - Introduction to Entrepreneurship
Timeline
Quality Assurance
New Markets Global Communications
02.2025 - 04.2025
Player Services Representative
New Market Global Communications
11.2023 - Current
Customer Care Representative
Foundever - Seminole Hard Rock Support Services
03.2022 - 11.2023
No Degree - Graphic Design
Universidad Catolica Santa Maria La Antigua
05.2016 - Current
High School Diploma -
Instituto Academico Panama
05.2013 - 03.2015
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