Carlos Gomez
Business Administrator
Panama City,8
Summary
Customer-oriented General Manager with 25 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
35
35
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
General Manager
Mail Boxes ETC
Panama City, 8
08.2007 - Current
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and implemented strategies to increase sales and profitability.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Developed and maintained relationships with customers and suppliers through account development.
- Assisted in recruiting, hiring and training of team members.
General Manager
Discar
Maracaibo, Venezuela, Zulia
11.2000 - 02.2006
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
Branch Manager
Covencaucho Industry
Barquisimeto, Venezuela, Lara
03.1994 - 08.1999
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Engaged employees in business processes with positive motivational techniques.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within team.
- Resolved various issues impacting sales management and business operations.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly
- Maintained friendly and professional customer interactions
- Engaged employees in business processes with positive motivational techniques
Food, Drinks and Banquets
Hilton Hotels Corporation
Barquisimeto, Venezuela
11.1989 - 02.1994
- Improved workflow efficiency by implementing digital tools for tracking event details and streamlining communication among team members.
- Spearheaded successful event planning efforts for high-profile clients, elevating company''s reputation within industry.
- Managed budgets for multiple events simultaneously, ensuring cost-effective solutions without compromising quality standards.
- Developed strong relationships with vendors, ensuring timely delivery of products and services while minimizing costs.
- Developed unique events and special promotions to drive sales.
Education
Bachelor of Science - Administrator
Fermin Toro
Venezuela 07.1988 - 11.1993
Skills
Operations Management
Golf
I am a weekend player, I represented my country in competitions.
Timeline
General Manager
Mail Boxes ETC
08.2007 - Current
General Manager
Discar
11.2000 - 02.2006
Branch Manager
Covencaucho Industry
03.1994 - 08.1999
Food, Drinks and Banquets
Hilton Hotels Corporation
11.1989 - 02.1994
Bachelor of Science - Administrator
Fermin Toro
07.1988 - 11.1993
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